Community Host Team Leader
Community Host Team Leader
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Job Description
Would you like to be based at the London offices of one of the largest international banks in the world!
We are looking for a Community Host Team Leader to ensure this prestigious bank remains trailblazer for positive visitor experience and service excellence.
Duties: -
- Be a key point of contact and escalation for the Community Manager and the team of Community Hosts.
- Supervise resources to ensure full and effective staffing cover across all areas of the service
- Uphold the SOPs for all aspects of the Portico service
- Manage maintain and develop relationships with key stakeholders across the business to recognise their needs and transfer these to the service
- Work closely and proactively with our clients and teams on key projects
- Carry out regular audits of the service we provide to the client
- Take appropriate action to address service issues to the satisfaction of the client and company
- Proactively foster a one team approach with BaxterStorey and other service providers on site
- Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen
- Participate in any project work around future co-working developments on site
- Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week shifts between 7:00-18:00 from Mon-Fri
Salary: 40000
Qualifications :
People Skills
- Excellent communication skills
- Ability to engage with people at all levels to create rapport
- Supervisory skills and behaviours
- Exceptional customer focused manner
- Proactive approach
- High standard of personal appearance
- Impeccable attention to detail
- The desire to take ownership through to resolution for issues and concerns
- Be flexible proactive and positive attitude.
- Be organised and able to prioritise work effectively with the ability to multi-task.
- Be a strategic thinker and innovative problem solver.
Skills/Experience
- Supervisory experience within a 5* corporate environment or similar role is essential.
- Experience in a client/guest services role or similar role.
- Experience working with audio visual and conferencing equipment highly desirable.
Additional Information :
Whats in it for you
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees providing counselling & information services.
- Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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