Operations Team Leader
Operations Team Leader
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1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
Were looking for a Operations Team Leaders to join our team and manage a group of dedicated this role youll be instrumental in ensuring operational excellence mentoring your team and delivering outstanding results.What Youll Do:
Lead coach and inspire a team of agents to achieve performance goals and deliver exceptional service
Monitor and evaluate team performance using key metrics to ensure alignment with company objectives
Provide real-time feedback conduct performance reviews and support team development through tailored coaching plans
Oversee daily operations ensuring efficient workflows and adherence to company policies and industry regulations
Collaborate with cross-functional teams to identify opportunities for process improvements and implements solutions
Maintain accurate records and documentation ensuring compliance with company standards and privacy regulations
Address and resolve escalated issues providing clear and effective solutions
Foster a positive team environment that promotes accountability professional growth and employee engagement
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What Were Looking For:
Education
Minimum of 2 years post-secondary or equivalent is required
Experience
Previous experience in a call center environment is required
Proven leadership experience ideally in a operations or team management role is preferred
Other Qualifications
Strong ability to analyze performance metrics and use data-driven decision-making
Excellent communication organizational and problem solving skills
A collaborative mindset with the ability to motivate and manage diverse teams
Previous experience in a leadership or managerial experience would be an asset
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Employment Type
Full-Time
