Senior Solutions Enablement Manager
Senior Solutions Enablement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
This role is as an integral member of ServiceNows Global Learning and Development (GLD) team. This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge needed to effectively identify and close sales opportunities including pipeline generation to deal progression and close. Successful candidates will understand solution-selling along with the ability to drive content development deployment and learning experiences.
This role requires cross-organization collaboration and partnership with key stakeholders in Product Marketing Sales Sales Leaders GTM (Go To Market) Sales Operations and Customer Success as well as across the various GLD and ServiceNow University (SNU) Teams. This role is responsible for the design and delivery of learning experiences for various ServiceNow selling roles including Account Executives and dedicated Sales specialists. We seek a versatile candidate possessing strong organizational and interpersonal abilities coupled with a track record of success in spearheading sales enablement initiatives.
Responsibilities include but are not limited to:
Execute on our solution learning strategy framework methodologies and supporting processes across various customer-facing roles in the company
Gather requirements from stakeholders develop enablement for multiple platforms (eLearning vILT workshops etc.) and work with the Instructional Design team (as needed) to develop the enablement the communications team to develop and execute a communications plan; manage key stakeholders throughout the process including regional Enablement Leads and broader ServiceNow University team; deliver the enablement; and more
Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process
Partner with global and regional sales programs and GTM teams to execute enablement programs to support new sales plays intended to generate newly created pipeline (NCP).
Partner with Sales Onboarding team to identify and fill solution enablement needs for new hires
Partner with other Enablement teams across the GLD and SNU to develop and deliver role-specific solution learning plans that meet the needs of the business and goals of each of product line owner
Continual optimization of solutions enablement programs as needed by aligning with company and business unit priorities
Develop and execute on learner adoption and engagement programs such as contests leaderboards badging and gamification
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Experience with solution selling
Experience with sales onboarding and everboarding
A strong understanding of product marketing and product development teams with the ability to translate into field-ready enablement assets
Experience creating and/or delivering product and solution enablement to sellers
Knowledge of sales enablement methodologies enablement tools and technologies and learning best practices
An ability to listen and diagnose enablement issues to effectively recommend enablement solutions
An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
An ability to be proactive self-motivated and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships
An ability to interact with and influence a wide range of employees including the ServiceNow leadership team and senior management
- An ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
- A growth mindset and ability to leverage the knowledge of the broader organization
- An ability to work well under pressure and meet deadlines.
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
