Technical Advisor â Motor Claims
Technical Advisor â Motor Claims
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Job Description
Technical Advisor Motor Claims
Job No: 676136
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance Motor Claims Admin
Pay Band 4
- Provide customer focused technical support to the Motor Claims teams
- 12-month secondment opportunity
- Brisbane Sydney or Melbourne
About the role
We are looking for a Technical Advisor to provide expert timely and customer-focused technical assistance to our Motor Claims teams. In this role youll deliver coaching solutions aligned with business needs aimed at improving quality and supporting the Commercial Motor Claims strategy. Youll also provide insights to Claims Officers and business leads to facilitate effective performance conversations and identify development opportunities with a continuous improvement mindset.
What youll do
- Support Claims Officers by providing technical expertise on products systems processes and procedures by responding to queries and providing on the job coaching
- Responsible for ensuring Knowledge content is relevant accurate and up to date
- Conduct technical capability reviews for teams as per the Commercial Motor Claims Quality Framework
- Work proactively and collaboratively to manage workloads
- Monitor changes in the wider Motor Claims environment and manage impacts accordingly
- End to end facilitation of new staff training
- Coach and support Claims Officers to feel empowered to make decisions and own customer outcomes
What youll bring
- 2 years Insurance experience within Claims
- Clear understanding of Suncorp processes and systems
- Good overall knowledge of the end-to-end Claims process
- Coaching qualification or equivalent internal training well regarded
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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