Partner Success Specialist, AWS Specialist and Partner Organization

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org you will be responsible for scaling AWSs customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWSs customer success organization.

Key job responsibilities
Strategy and approach:
- Develop strategies to align partner success initiatives with AWS long-term growth objectives
- Design and adapt CS CoEs Activate to Advocate framework for partner implementation
- Create partner-specific success metrics health scoring models and value realization playbooks
- Develop governance models and operational excellence guidelines for partners
- Architect scalable approaches to measure and improve partner-led customer outcomes
- Contribute to the AWS Value Realization Toolkit for Partners
Partner enablement and program execution:
- Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
- Guide partners through post-sale stages
- Deploy customer health frameworks and intervention strategies through partner channels
- Build adoption change management and stakeholder engagement toolkits
- Coach partners in establishing systematic approaches to value realization
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights
- Establish mechanisms to measure and track partner-led customer value realization
- Drive partner-led adoption through technical milestones and usage metrics
- Implement value realization frameworks to meet business KPIs
Organizational Leadership & Influence:
- Partner with PDMs to drive adoption of success frameworks across partner organizations
- Collaborate with Partner Sales to accelerate consumption through systematic approaches
- Work with Partner Development Specialists to create industry-specific success playbooks
- Build relationships across AWS organizations to drive program adoption and refinement
- Influence senior stakeholders to drive organizational transformation
- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement
Were looking for individuals with:
- Deep expertise in partner enablement and post-sale value delivery
- Strong program management and operational excellence capabilities
- Proven ability to influence and drive change across complex organizations
- Experience working with enterprise partners and cloud services
- Experience using AI to automate and scale work more effectively

About the team
Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- BA/BS degree or equivalent practical experience - 8 years in partner enablement customer success SaaS enterprise software or related fields
- Proven track record of implementing value realization frameworks at scale
- Strong program management experience leading cross-functional initiatives
- Demonstrated ability to influence across organizational boundaries

- Experience working with Global System Integrators or strategic technology partners
- Deep understanding of cloud services and enterprise digital transformation
- Track record of building partner capabilities and driving partner-led growth
- Strong executive presence with excellent communication skills
- AWS certifications or equivalent cloud platform expertise


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164500/year in our lowest geographic market up to $284300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.