Senior Operations Manager C2/C1
Senior Operations Manager C2/C1
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Operations Manager Healthcare
Location: Santo Domingo Dominican Republic
Company: Our Client
Position Summary
Our Client is seeking a results-driven client-facing and highly professional Senior Operations Manager to strategically lead their healthcare operations. This mission-critical role calls for a strong leader with:
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A proven track record in managing large high-performing teams
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Deep experience handling client relationships
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The ability to drive operational excellence and service delivery
Key responsibilities include developing and executing operational strategies improving performance ensuring efficient resource procurement and maintaining strict compliance with healthcare regulations. The ideal candidate will excel in team development client satisfaction and process optimization across all levels.
Key Responsibilities
Ensure all healthcare operations are conducted in a cost-effective compliant and client-focused manner.
Develop implement and continuously improve operational systems and best practices prioritizing client satisfaction.
Ensure full legal and regulatory compliance across all healthcare-related processes.
Align and execute strategic operational goals with business and client objectives.
Analyze financial and operational data to identify opportunities to boost efficiency profitability and client outcomes.
Monitor and improve quality control standards and performance metrics (KPIs).
Lead the recruitment training mentoring and supervision of large teams in a collaborative and performance-driven culture.
Serve as the main point of contact for client communications ensuring needs and concerns are promptly addressed.
Innovate and implement strategies to continuously improve customer service and client engagement.
Work cross-functionally with other departments to ensure seamless operations and a consistently positive client experience.
Required Skills & Abilities
Excellent written English (near-native level) must-have for client communications
Demonstrated success in leading teams of 15 employees
Proven experience in a client-facing Operations Manager or equivalent role
Strong knowledge of organizational effectiveness and healthcare operations
Tech-savvy with advanced proficiency in G-Suite or Microsoft Office
Outstanding problem-solving organizational and decision-making abilities
Superior communication and interpersonal skills with a client-centric mindset
Education & Experience
5 years of progressive experience in operations management with significant client interaction
Proven record in leading and developing large teams in fast-paced environments
Experience in BPO or e-commerce with a strong understanding of sales metrics and drivers
Mandatory: Prior experience in the healthcare industry
Bachelors degree in Business Operations Management Healthcare Administration or a related field
Ready to Apply
If this role sounds like your next big move please submit your most updated resume and LinkedIn profile through our online recruitment platform.
Were excited to learn more about you and how you can make a lasting impact with Our Client.
Let me know if youd like a PDF Word version or a graphic design version for social media posting!
Employment Type
Full Time
