Housekeeping Operations Manager
Housekeeping Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As the Housekeeping Operations Manager at Fairmont you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations ensuring guest satisfaction maintaining brand standards and managing labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail strong organizational skills and a passion for creating exceptional guest experiences.
Job Duties Include:
- Lead supervise and support all areas of the Housekeeping Department including Room Attendants Housepersons Turndown Attendants and Public Area Attendants.
- Ensure guest rooms public areas back-of-house areas and staff facilities meet Fairmonts luxury cleanliness standards.
- Schedule and monitor staffing levels to align with occupancy and operational needs.
- Maintain effective communication across departments (e.g. Front Office Engineering Laundry).
- Conduct regular inspections and ensure compliance with LQA standards.
- Respond to guest feedback resolve service issues promptly and implement improvements.
- Train coach and evaluate team performance; foster a culture of recognition and growth.
- Manage departmental budgets control inventory and oversee ordering of supplies and amenities.
- Ensure compliance with health and safety regulations and company policies.
- Lead sustainability initiatives within the housekeeping department.
- Develop and update job descriptions job task checklists and standard operating procedures.
Qualifications :
- Previous housekeeping management experience preferably in a luxury hotel environment.
- Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset.
- Ability to work flexible hours including weekends holidays and evenings as required.
- Diploma or degree in Hospitality Management or related field is preferred.
You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
