Receptionist - Gilchrist
Receptionist - Gilchrist
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Job Description
Education:
High School Diploma
Licensures/Certifications:
Not Applicable
Experience:
Not Applicable
Skills:
Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors patients & families general public and all levels of the organization in person and via phone.
Excellent verbal and written communication skills.
Ability to type tables and forms
Skill in data analysis and interpretation
Experience with an electronic medical record (EPIC preferred)
Excellent Microsoft Office: Word Outlook & Excel
Electronic E-mail and scheduling system (Outlook preferred)
Principal Duties and Responsibilities:
Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.
Answers visitors and employees questions based on knowledge of Gilchrist and department organization and policies and notifies supervisor of difficult situations.
Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening distributing and/or collecting mail; photocopying; scanning maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.
Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.
Utilizes EPIC as a resource to:
o Identify Interdisciplinary Team providing care for persons cared for by Gilchrist
o Identify Health Care Decision Maker of persons cared for by Gilchrist
o Provide appropriate team members of cards letters and notes of gratitude received from families and friends of patients.
Maintains work area and Mail Room in a clean and orderly condition.
Other duties as assigned to assist other departments with clerical duties. Also assists with organization events as needed.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness kindness and respect for personal dignity and privacy
- Listens and responds appropriately to others needs feelings and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
Accountability
I will be professional in the way I act look and speak. I will take ownership to solve problems.
- Sets a positive professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty integrity and good judgment
- Respects the cultural psychosocial and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$16.63 - $21.06Final salary offer will be based on the candidates qualifications education experience and alignment with our organizational needs.
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Employment Type
Part-Time
