E commerce Operations head
E commerce Operations head
Posted on :
30-05-2025
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1 Vacancy
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Job Description
Overview:
The E-commerce Operations Head is a pivotal role within our organization responsible for overseeing the logistics strategy and of our online sales processes. This position encompasses the management of day-to-day operations ensuring that all functions align with the overall business goals and deliver optimal customer experiences. The E-commerce Operations Head collaborates with various departments such as marketing IT and customer service to drive efficiency and improve the online shopping experience. With the rapid growth of the digital marketplace this role is crucial in adapting to changing consumer behavior and leveraging technology effectively. The successful candidate will bring a strategic mindset leadership skills and a deep understanding of e-commerce trends to lead a dynamic team in this fast-paced environment.
Key Responsibilities:
- Oversee day-to-day e-commerce operations ensuring optimal performance.
- Develop and implement e-commerce strategies aligned with company goals.
- Analyze sales metrics and consumer data to drive improvements.
- Manage and optimize the online customer journey to enhance satisfaction.
- Collaborate with IT and marketing teams to improve website functionality.
- Develop and execute budget plans to align with operational needs.
- Ensure compliance with industry regulations and standards.
- Lead and mentor the e-commerce operations team for peak performance.
- Identify and implement process improvements to increase efficiency.
- Oversee inventory management and logistics for seamless operations.
- Coordinate with suppliers and vendors to ensure product availability.
- Monitor and report on e-commerce performance metrics.
- Drive digital marketing initiatives to boost online traffic and sales.
- Stay current on e-commerce trends technology and best practices.
- Develop training programs for staff to enhance operational capabilities.
Required Qualifications:
- Bachelors degree in Business Marketing or related field.
- Minimum of 7 years of experience in e-commerce operations.
- Proven experience in a leadership role within an e-commerce setting.
- Strong understanding of e-commerce platforms and technologies.
- Excellent analytical and problem-solving skills.
- Demonstrated ability to develop and execute strategic plans.
- Experience with digital marketing tactics and performance analysis.
- Strong communication and interpersonal skills.
- Ability to manage budgets and financial resources effectively.
- Familiarity with data analytics tools and software.
- Experience in supply chain management.
- Adept in project management methodologies.
- Track record of successful team leadership and mentorship.
- Ability to work in a fast-paced deadline-driven environment.
- Strong focus on customer experience and satisfaction.
- Willingness to adapt to new technologies and market trends.
strategic planning,digital marketing,e-commerce operations,leadership,inventory management,team leadership,communication,supply chain management,project management,problem-solving,data analysis,customer experience,data analytics tools,e-commerce,e-commerce strategy,budget management,operations,team collaboration
Employment Type
Full Time
Key Skills
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