Dialler Administrator
Dialler Administrator
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1-3years
26000 - 28000
1 Vacancy
Job Description
CreatePay are a leading provider of payment solutions products dedicated to helping small to medium sized UK businesses streamline their payment processes. We are currently looking for a driven and adaptable Dialler Administrator to join our team. As a Dialler Administrator you will be responsible for the day to day management of our dialling solution and daily reporting associated to the performance of our outbound contact centre. This role will play a vital part in the growth of the business and will support the Growth Team on a day-to-day basis.
Key Responsibilities:
1. Manage and optimize the outbound dialler system to maximize contact rates and campaign efficiency.
2. Work on process improvements to enhance campaign productivity.
3. Ensure compliance with company policies and industry regulations in all campaigns.
4. Provide regular reports and updates on campaign performance to the management team.
- implementation and execution of outbound dialling strategies
- Maintain high levels of reporting analysis
- Achieve all agreed objectives with positively trending relative key performance indicators
Requirements
3 years of experience in dialler management or contact centre operations.
Proficiency with dialler technologies (ConnexAI or similar platforms).
Strong understanding of predictive preview and power diallers call centre metrics.
Experience working with CRM and telephony integrations.
Ability to analyse large data sets and interpret them to drive strategic decisions.
Excellent problem-solving analytical and decision-making skills with the ability to adapt in a fast-paced dynamic environment.
High attention to detail and a proactive approach to troubleshooting and issue resolution.
Experience in managing real-time adjustments to optimise agent performance.
Benefits
25 Days Holiday plus Bank Holidays
Regular incentives including overseas trips
Free CreatePay rewards access
Free Gym passes
Free Annual BUPA Health Check
Promoting a culture of growth through sales across the business Maintaining a positive attitude that inspires co-workers and clients to grow the business Meet and exceed sales targets, with the potential to earn a six-figure income Identify and target businesses within the CreatePay ideal customer profile in your designated territory through cold calling and appointed meetings. Conduct in-person visits to present our payment solutions products to potential clients. Build and maintain strong relationships with business owners, decision-makers, and key stakeholders. Understand the pain points of each prospect and tailor product presentations accordingly. Communicate the benefits and features of our payment solutions, addressing any questions or objections. Stay updated on payment trends, competitor offerings, and our product portfolio to provide informed guidance to clients. Success Measures Achieve all sales targets consistently (month by month) Maintain high levels of growth of Revenue and sales volume Achieve all agreed objectives with positively trending relative key performance indicators Converting sales appointments and self-generation appointments to live and transacting customers, as per KPI Successful track record of working in a sales team and an ability to demonstrate an ability to grow and develop Proven experience in a sales role, in a field sales and B2B sales capacity. Relatable and positive experience of working in a fast-paced transforming organisation, where everything isn t perfect, but we re working hard to get there.
Employment Type
Full Time
