Manager learning & Development

Responsibilities:

Reporting to the Director of Talent & Culture your essential duties will include:

• Consistently offer professional warm and engaging service
• Participate in the creation implementation and facilitation of the hotels training plan and its budget aligned with the propertys strategic goals and objectives
• Conduct an annual training needs analysis and collaborate with department heads to identify development opportunities for their teams
• Define learning priorities (onboarding technical skills soft skills management etc.)
• Initiate coordinate deliver and follow up on all training activities within the hotel
• Actively establish relationships and partnerships with industry associations external training providers and academic institutions related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Track attendance and post-training evaluations
• Measure the impact of training on operational performance (KPIs feedback quality audits etc.)
• Prepare monthly training reports and annual training reviews
• Select and coordinate external speakers / certified training organizations
• Train and support internal trainers
• Foster a continuous learning culture on the ground
• Maintain an up-to-date training calendar to maximize learning resources and opportunities
• Perform any other duties as assigned

Qualifications :

Qualifications:

• A minimum of 2 years of experience in training facilitation and/or Talent & Culture
• Fluent in Portuguese
• Very good command in English verbally & written
• Bachelors degree in human resources management or Hotel Management
• Experience in a 4-star or 5-star hotel is an asset.
• Proficiency in Microsoft Windows applications or equivalent software required
• Excellent organizational and communication skills
• Strong leadership interpersonal and negotiation skills
• Results- and service-oriented with a strong attention to detail
• Ability to multitask and perform well in high-pressure environments
• Team player and collaborator
• Self-motivated and proactive
• Well-presented

Informao adicional :

Our Fairmont Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Integrity:
We build trust through mutual respect and authenticity.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience.
We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Remote Work :

No

Employment Type :

Full-time