Tech Support Specialist
Tech Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Why Badger Meter
Badger Meter is a leading global water technology company with a mission to preserve and protect the worlds most precious resource. For more than 100 years cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable clean and resilient. Just like every drop counts at Badger Meter every employee counts because our contributions have a lasting impact on the world!
Here at Badger Meter we believe that our approach to diversity equity and inclusion is the very foundation of our success. Our commitment is reflected in our core values where we strive to create an environment that celebrates differences encourages innovation and ensures that every voice is celebrated and appreciated.
We understand that a diverse team brings a variety of perspectives and ideas which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the worlds most precious resource.
What You Will Contribute:
The Technical Support Specialist will troubleshoot complex issues provide timely customer responses and deliver best in class support for all North American sales of Badger Meter products. Additionally Technical Support Specialists need to speak directly with customers as well as create written communication requiring excellent written and verbal communication skills.
Job Duties:
Respond to customer inquiries for Badger Meter products that relate to hardware and software questions in a friendly professional manner and log details of steps taken to resolve customer questions.
Escalate product issues/bugs to the appropriate functional area for further investigation.
Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy effectiveness and promptness to ensure consistent technical support to our customers.
Provide technical assistance to Customer Service for product quote and configuration questions to ensure product meets exact customer needs based on specific application requirements.
Provide pre-sale and post-sale technical support for network projects connectivity projects and turn-key contract opportunities including resolving technical issues that are beyond the skills of the Sales Support Managers.
As requested provide support to Marketing relative to beta sites and product support issues for pre-release products (Note: responsibility for product support shifts from Marketing to Technical Support once product is officially released for sale).
Work flexible scheduled hours to meet the technical resource demands of the group including providing 24/7 emergency technical support through a rotational pager process.
Education and Experience:
Bachelors degree in computer science or information technology preferred
3 years of related experience in technical support or related role supporting product/software via phone and email preferred
Qualifications:
Intermediate proficiency in Microsoft Excel required
Intermediate skills in networking SQL Server API and cellular communication standards required
Basic proficiency in Salesforce preferred
Basic understanding of fluid dynamics (flow pressure temperature cavitation etc) preferred
Basic industrial supervision installation and wiring flow measurement and RF communication preferred
Basic Industrial Tech Support (experience with RS485 Ethernet networking and BAS or PLC control systems) preferred
Basic experience with remote desktop applications preferred
Competencies:
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health Vision and Dental Coverage
15 days Paid Time Off 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan up to 7% of your eligible compensation. In addition to the match the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual access to a certified financial planner to help ensure your money is working for you at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP)Basic Group Life Insurance Short Term Disability and more
Educational Assistance Tuition Reimbursement up to $5250
Voluntary benefits including: Additional Life Insurance Long Term Disability Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA)options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal EEO is the Law poster and the EEO is the Law poster supplement at Meter complies with all aspects of the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect use share retain and safeguard applicant information. Please see the privacy statement on our website here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
