Business Support Specialist
Business Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Support that Surprises With a Dash of the Absurd
As a Business Support Specialist you ll process orders handle customer queries manage invoices update online platforms and assist with sales follow-ups ensuring everything runs smoothly for a one-of-a-kind creative brand.
About our Client
A Bold Brand That s Serious About Fun
Our client is a quirky UK-based art and stationery brand known for combining bold humor with high-quality products. With a growing global following they re passionate about bringing joy to people s everyday lives through creativity humor and heartfelt customer service.
Your Daily Tasks
Order Processing & Customer Support
- Process wholesale orders received via email phone online platforms and trade fairs
- Manage retail orders and customer messages via Etsy and the website
- Enter wholesale orders into warehouse software
- Share tracking information with customers
- Follow up with Canadian wholesale customers weekly
Accounts & Invoicing
- Create invoices and statements; match payments in Xero
- Forward invoices to AutoEntry and assign payment dates
- Send monthly commission statements to Canadian reps
- Email monthly statements to sales agents
Admin & Operational Tasks
- Respond to customer and wholesale inquiries via shared inbox
- Approve new shop registrations and send welcome emails
- Order packaging supplies
- Update Zoho CRM with new accounts contacts and orders
- Flag high-value orders to the team
Online Listings & Platforms
- Copy product listings and images to Etsy website and platforms
- Update Faire stock levels and Etsy shop layout monthly
- Check for copyright infringements and report monthly
- Make minor website updates
- Add new designs to Protect My Work
- Update stockists list and mailing list monthly
Sales & Lead Follow-Up
- Follow up with new leads from online platforms
- Conduct weekly follow-ups with other potential prospects
Other Tasks
- Handle incoming calls and process phone payments
- Support with basic website edits and general business needs
Requirements
The Qualifications We Seek
- 2 to 4 years of experience in customer service order processing or business support
- Strong administrative skills and high attention to detail
- Comfort in using online platforms like Etsy Faire WooCommerce Xero and Zoho (training will be provided)
- Strong written and verbal communication skills
- Ability to manage time multitask and work independently
- Tech-savvy attitude and comfort in learning new tools and systems
- A proactive approach and a can-do attitude
- A willingness to work in a positive collaborative and happy team that likes to think outside the box and go out of the way to impress customers with the motto: "Proudly absurd"
Job Overview
Shift: 10 AM to 6 PM
Work setup: Remote/Work from Home
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Permanent work from home
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses
(Want to know more Visit Are WeEMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek 2 to 4 years of experience in customer service, order processing, or business support Strong administrative skills and high attention to detail Comfort in using online platforms like Etsy, Faire, WooCommerce, Xero, and Zoho (training will be provided) Strong written and verbal communication skills Ability to manage time, multitask, and work independently Tech-savvy attitude and comfort in learning new tools and systems A proactive approach and a can-do attitude A willingness to work in a positive, collaborative, and happy team that likes to think outside the box and go out of the way to impress customers with the motto: "Proudly absurd" Job Overview Employment type: Full-time Shift: 10 AM to 6 PM Work setup: Remote/Work from Home
Employment Type
Full Time
