Sr. Director, Business Management - Payments, Boston, MA

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Senior Director of Payments (RTP/ CrossBorder Payments) is the right hand to our Head of Payments. You will own the gotomarket strategy and execution for a realtime U.S. Mexico remittance product. You will partner with product technology UX/UI and consulting teamsaligning stakeholders across multiple internal groupsto deliver a seamless fast and highly differentiated remittance experience that can compete with industry incumbents and drive sustainable and profitable growth. You will act in a leadership capacity overseeing several business activities and initiatives including Business Planning and Management (Prioritization and Operating Plans) Business Governance & Communications (Weekly Monthly Quarterly Forums) and support of Business Measurement & Reporting based on the needs of the business. This is a high-visibility role where the incumbent regularly collaborates with business leaders across all Santander business units to develop and drive strategies that will move the business forward. In addition you will partner with a variety of enterprise functions across Finance Reporting Capacity & Deployment and Legal Risk & Compliance to name a few.

• GotoMarket Leadership: Define and execute the market launch plan for realtime transfers including pricing marketing and user acquisition strategies.
• CrossFunctional Coordination: Serve as the primary liaison among product owners engineering UX/UI designers consultants payments hub stakeholders and external partners.
• Internal presentations to executive committees Risk and regulators on project status
• Value Proposition & Positioning: Craft compelling messaging that highlights our unique offeringspeed simplicity low costand differentiates us from Western Union MoneyGram Remitly etc.
• Technical & Forex Oversight: Ensure the payment rails FX integration and compliance controls are robust and scalable.
• User Experience Advocacy: Champion enduser needs at every stage working with UX/UI to optimize flows for clarity speed and trust.
• Market Intelligence & Growth: Analyze demographic trends in key states (e.g. Texas California) monitor competitive moves and iterate on the product and strategy to sustain growth.
• Partners with Executive Director to establish a scalable operating model to drive process efficiencies and simplification to multiply existing best practices and to foster a culture of trust and transparency.
• Builds a governance and operational process for recurring management forums that includes Steering Committee Leadership Forums Executive Business Reviews leadership summits off site meetings and all-hands.
• Leads the planning & governance for executive communication venues.
• Organizes manages and facilitates operating plans and processes including initial creation coordination ongoing management tracking and communications.
• Establishes and manages global marketing planning process budgeting reporting and communications cadence. Including aligning planning with parent company.
• Supports the monthly executive reports on results to goal.
• Coordinates with finance and reporting on business measurement & analytics and tracks and measures against goals.
• Structures and executes operational and strategic initiatives by developing work plans gathering and synthesizing relevant data and developing recommendations.

What You Bring:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors Degree or equivalent work experience: Finance Accounting Business Administration or equivalent field. - Required.
Masters Degree Finance Accounting Business Administration or equivalent field. - Preferred.

12 Years Relevant business planning project and financial experience. - Required.

Experience in payments with a strong track record in cross-border payments and remittances Required.

• Strong overall business acumen; industry knowledge and knowledge of broader Santander Organization.
• Critical thinker with ability to apply business expertise and logic to multiple situations.
• Excellent problem solver and decision maker with ability to provide creative solutions to solve complex problems. Applies independent judgment to resolve difficult issues.
• Excellent problem solver and decision maker. Able to provide creative solutions to solve complex problems. Applies independent judgment to resolve difficult issues.
• Demonstrated success supporting and facilitating senior leadership decision making and governance processes.
• Ability to navigate through a complex multi-level business environment to deliver results.
• Ability to manage multiple priorities.
• Strong interpersonal skills and team player.
• Excellent communication skills; strong consultative listening and analytical skills.
• Demonstrated ability to take a collaborative approach practicing inquiry vs. advocacy.
• Advanced PowerPoint and Excel skills; Strong Presentation Skills at multiple levels.
• Proven track record of building and maintaining strong relationships.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience training military service or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.