Director Ferry Operations (Public Sector)
Director Ferry Operations (Public Sector)
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Job Description
Our client is a foremost firm in the Marine Transport Sector of the economy with local and international repute situated in Lagos Nigeria. The organisation has vast experience managing enhancing and improving navigation opportunities for the country's waterways.
We are looking to recruit a Director of Ferry Operations who will develop and implement strategic plans to optimise ferry services and achieve operational goals.
This role is essential to the success of a major international project based in Lagos State.
Job Objective
The primary purpose of the job
To provide strategic leadership and direction in the daily operations of ferry services ensuring safe efficient and cost-effective transportation while maintaining compliance with all relevant maritime regulations.
The role focuses on optimising schedules managing staff improving customer service maintaining fleet reliability and fostering a culture of safety and continuous improvement. The objective is to maximise operational performance profitability and customer satisfaction while adhering to environmental and safety standards.
Principal Accountabilities and Responsibilities
This job is expected to perform strategic and operational tasks and responsibilities as well as the results to be achieved.
Responsibilities
Strategic Leadership and Planning
Develop and implement strategic plans to optimise ferry services and achieve operational goals.
Identify opportunities for growth improvement and innovation in ferry operations.
Collaborate with senior management and stakeholders to ensure alignment with the project objectives.
Operational Oversight
Oversee the daily operations of ferry services including scheduling route management and service delivery.
Ensure that all operations run efficiently adhering to safety standards and regulatory requirements.
Monitor and manage operational budgets ensuring cost-effectiveness and financial performance.
Ensure that vessels and equipment are properly maintained safe and reliable.
Safety and Compliance
Ensure compliance with all relevant maritime laws safety regulations and environmental standards.
Implement and enforce health safety and environmental protection policies.
Conduct regular safety drills and inspections to ensure passenger crew and vessel safety.
Liaise with regulatory bodies and maritime authorities to ensure current certifications and documentation.
Fleet and Crew Management
Oversee the management and maintenance of the ferry fleet including vessel inspections repairs and upgrades.
Ensure the fleet is operating at optimal levels with minimal downtime.
Recruit train and supervise key personnel including captains crew members and shore staff.
Develop training programs and ensure crew adherence to safety and operational protocols.
Customer Service and Experience
Ensure high customer service and satisfaction levels by managing smooth operations and timely schedules.
Address customer complaints feedback and concerns implementing solutions to improve service quality.
Monitor passenger experiences to ensure safety convenience and comfort during transit.
Financial Management
Develop and manage the operational budget including forecasting and financial reporting.
Oversee ticket pricing strategies revenue collection and cost control measures.
Analyse financial performance and identify areas for cost savings and revenue growth.
Crisis and Incident Management
Develop contingency plans for emergencies accidents or service disruptions.
Coordinate emergency response actions in case of incidents or accidents ensuring minimal impact on service and safety.
Conduct post-incident reviews to identify lessons learned and improve operational practices.
Stakeholder Relations and Communication
Liaise with government agencies local authorities and maritime organisations to ensure regulatory compliance and maintain strong relationships.
Communicate regularly with stakeholders staff and customers to provide updates on service status changes or improvements.
Represent the organisation in meetings conferences and industry events.
Environmental Sustainability
Promote and implement environmentally sustainable practices in ferry operations such as reducing emissions and fuel consumption.
Explore new technologies and methods to improve the environmental impact of ferry services.
Technology and Innovation
Oversee the implementation of new technologies such as automated ticketing systems fleet management software and real-time tracking.
Monitor industry trends and innovations to stay ahead of competitors and improve operational efficiency.
KPIs
Fleet downtime
Revenue growth
Crisis and incident management
Operational Efficiency
Safety Metrics
Financial Performance
Capacity Utilization
Employee Engagement
Regulatory Compliance
Technology Utilization
Qualifications & Experience
(Experience education and certification required of the employee performing the job)
Bachelor’s degree in Transportation Management Business Administration Marine Engineering or a related field; master’s degree preferred.
Network planning
Stakeholders’ consultation and VITP
Minimum of 10 years of experience in transportation operations focusing on marine or ferry operations preferred.
Proven track record of leadership and team management.
Relevant maritime certifications are a plus.
Competencies Required
(Indicate essential functional skills knowledge and behaviours required for performing the job.
Communication skills
Financial analysis
Strong analytical skills
Leadership and Management
Problem-solving skills
Team Development
Knowledge of safety regulations and operational best practices in the marine industry.
Safety & Compliance
Proficient in budget management
Strategic Thinking
Skills
Customer Satisfaction, Analytical Skill, Leadership And Team Management, Marketing, Lifting, Inspection, Financial Reporting, Budget Management, Forecasting, Strategic Plans, Accountability, Customer Service, Compliance, Perl, Problem-solving Skill, Leadership, Employee Relations, Communication Skill, Strategic Thinking, Documentation, Incident Management, Budgeting, Trends, Strong Analytical
Employment Type
Full Time
