Event Customer Service and Operations Executive (Hybrid)

PRINCIPLE ACCOUNTABILITIES

• Managing the events end-to-end customer service function
• Processing all registrations accurately and efficiently using the in-house systems
• Setting up events in CRM and CVENT platforms in collaboration with wider team
• Invoicing credit control and refunds processing for delegate and sponsorship invoices
• Debt management and tracking of payments
• Assisting with delegate networking platforms
• Processing visa applications for overseas delegates
• Preparing all registration admin pre-event and accurately reconciling all registration admin post-event
• Act as the operational support pre-event and on-site co-ordinating with the project team to ensure the smooth running of the event.
• Liaising with suppliers including venues audio-visual documentation printing signage and on-site support staff.
• Ensure delivery and fulfilment of all sponsorship and exhibitor packages as sold by the sales team such as stands branding branded items features etc.
• Act as point of contact for speakers for all pre-event and onsite logistics.
• Contribute to regular project meetings for each event to ensure smooth communication within the team and aid the professional delivery of our events to external stakeholders.
• Understand event operation budgets ensuring that the event maintains profit margins.
• Manage internal and external systems to support delivery of the events including: our registration platform event app and all other digitals platforms such as Swapcard Cvent and Anaplan.
• Travel to international events to manage the registration desk and onsite customer service

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on...

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

The ideal candidate has a minimum of 3 years experience in customer services and event planning. Preferred working knowledge of event systems such as Cvent Swapcard etc as well as Microsoft Office. Candidates must also be willing to travel to assist onsite at events where needed.

Customer Service:

Experienced in a customer services or customer facing administrative environment

Highly Organised:

Efficient and well-organised in handling responsibilities and a keen eye for detailed planning with an ability to work to strict deadlines remain calm under pressure and be proactive and take initiative.

Project Management:

Proficient in managing projects with multiple stakeholders whilst adhering to strict timelines.

Tenacity and Ambition:

Demonstrates perseverance and a goal-driven approach with exceptional attention to detail.

Collaborative Team Player:

Proven ability to collaborate seamlessly within a team.

Clear and Effective Communicator:

Excellent and confident written and verbal communicator including fluency in English.

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time