Guest Operations Manager

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality.We at the Hilton by Hilton Nuneaton are really excited to announce that we are now recruiting for an Operations Manager to join our team.

Offering an annual salaryof between 38000-40000 plus annual bonus structure

A WORLD OF REWARDS

Freeand healthymeals when on duty

Grow your Career!

Personal Developmentprogrammes designed to support you at every step of your career

A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()

Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:with Perks at Work

Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusiveTeam Members areas

An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing

As an Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service;)

Assist the development of meaningful achievable hotel budgets and other short and long term hotel strategic goals

Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

Respond to audits that are completed by the company to ensure continual improvement is achieved

Plan direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Comply and exceed hotel and company Service Standards

Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the HOD team

What are we looking for

An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you must possess the following qualifications attitude behaviours skills and values that follow:

A degree or diploma in Hotel Management or equivalent experience

Strong commercial acumen preferably with experience in Rooms Management / F&B service

Experience in managing budgets revenue proposals and forecasting results

In-depth knowledge of the hotel / leisure / service sector

Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Accountable and resilient

Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the same or similar role

WHAT MAKES US SPECIAL IS WHO WE ARE AND WE ARE HILTON!

HospitalityIntegrityLeadershipTeamworkOwnershipNow

The most recognized name in the industry Hilton remains synonymous with the word hotel.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company.