Quality and Configuration Specialist
Quality and Configuration Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.
Job Description:
Quality and Configuration Support Specialist
At Elara Caring we care where you are and believe the best place for your care is where you live. We know theres no place like home and thats why our teams continue to provide high-quality care to more than 60000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Quality and Configuration Support Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer delivering unparalleled care we need a Quality and Configuration Support Specialist with commitment and compassion. Are you one of them If so apply today!
Why Join the Elara Caring mission
- Work in a collaborative environment.
- Be rewarded with a unique opportunity to make a difference
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical dental and vision benefits
- 401(K) with employer match
- Paid time off paid holidays family and pet bereavement
- Pet insurance
As a Quality and Configuration Support Specialist youll contribute to our success in the following ways:
- Serves as the first point of contact for users seeking technical or process related assistance regarding payor setup billing finance related solutions payor changes write-offs and managing unbilled.
- Researches provides and documents accurate solutions to user problems on a timely basis.
- Evaluates and prioritizes tickets.
- Monitors support activity and informs both team and management of any perceived trends that warrant process review/improvement plan.
- Escalates issues that require additional investigation/support to resolve.
- Acquires and maintains a high level of knowledge of relevant products current policies and procedures and methods of solution delivery.
- Recognizes sense of urgency and responds appropriately.
- Assists with the investigation of end user concerns as well as the delivery of an appropriate remedy and response.
- Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
- Runs analyzes and distributes all assigned reports timely.
What is Required
- High School Diploma/GED
- 2 years of Home Health and/or Hospice experience
- Previous experience with HomeCare/HomeBase
- Previous Home Health and/or Hospice billing experience is preferred
- Previous experience with HCHB payer setup is preferred
- Associates Degree or higher is preferred
You will report to the Manager of Quality and Configuration.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tosex (including pregnancy childbirth or related medical conditions) race color age (40 and older) national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment protected veteran status or any other basis prohibited under applicable federal state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring pay and compensation are determined by a variety of factors including education job-related knowledge skills training and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by reaching out to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
