Customer Experience Coordinator- Domestic
Customer Experience Coordinator- Domestic
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Job Description
Major Objectives / Accountabilities:
Provide individual support to customers across all products that we sell.
Providing quotes to customers using the trade tariff provided by the Commercial team
Create bookings once a request is received by a customer using CragoWise
Arrange customs clearance documents and support Licensed Agents as required
Arrange transport options as required by the customers
Arrange packing/unpacking of cargo as requested by the customers
Coordinate fumigation services as and when required
Arrange biosecurity and customs inspections as and when required
Create transport documents including bill of lading when required
Register manifesting documents for Imports and Asycuda for Exports and issue delivery orders as required
Auto-rate jobs in CargoWise and generate invoices within CargoWise
Send invoices to customers from CragoWise promptly and communicate with the customer directly on any payment queries
Liaise with the Accounts Payable team to manage FRC accounts
Arrange for shipping line payments
Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
Communicate and follow up effectively with Sales and the other teams as required.
Build and maintain effective customer relationships
Identify potential improvement opportunities that arise. Where required prepare reports that demonstrate the potential costs risks and benefits of these opportunities.
Act as a role model championing Way of Work Challenges status quo and recommends alternative solutions
Perform other duties as assigned
Qualifications :
Education
- Diploma in Business Customs or equivalent
Experience
- Experience in shipping ERP required (CargoWise is advantageous)
- Minimum of 2 years experience within similar role in shipping
- Maintain customer relationships and customer services qualities
Skills
- Demonstrated analytical and quantitative skills
- Intermediate user of MS with expertise in PowerPoint
- Advanced organizational skills and the ability to multitask priorities
- Self-motivated and driven with ability to work with minimal direction in a fast-paced environment
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
Additional Information :
- Competitive package (Salary plus Bonus)
- Opportunity for development and internal mobility
- Wonderful Giving () - allowing you to donate company money to a cause of your choice
- Project Wonderful - Staff spend a day in the community helping with various projects
- Company focused on wellness and health
If you are a self-starter with an interest in developing your skills in the logistics industry then this could be you.
To be considered for this role you must have the legal right to live and work in Fiji.
All your information will be kept confidential according to EEO guidelines.
EEO is the law - click here for more information
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
