Visa Managed Services Director

Team Summary
Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants.  Drawing on our expertise in strategy consulting data analytics brand management marketing operations and macroeconomics VCA solves the most strategic problems for our clients. 

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan that address unique challenges in areas such as strategic growth profitability risk management and digital strategy.

VCA Managed Services members play a key role in enhancing the partnership with one of Visa Japans largest clients by supporting strategic planning and implementation of their most strategic initiatives..

What a Director Visa Consulting and Analytics does at Visa:
We are currently looking for a Director to lead consulting engagements for our clients in Japan supporting strategy and new business development in merchant acquiring..

The Director will lead engagements and act as the main focal point coordinating between the client team junior team members other internal local / global stakeholders and outsourcing partners (as applicable). The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping proposing contracting and delivering projects and managing team members performance and delivery quality. The full range of responsibilities is detailed below::

Responsibilities

• Drive initiative development to support the clients acquiring business growth using strategic consulting methodologies (setting key questions and hypotheses  doing deep quantitative analyses and synthesizing recommendations) and aligning with internal stakeholders. Example areas of support include:
•    New business development / business strategy
•    Merchant acquisition strategy/ acquirer pricing strategy
•    New product / business / customer journey design
•    System PMO (From business requirements definition to implementation support) for cross-regional teams operating in both English and Japanese
• Go to market strategy design
• Drive high quality the delivery fully leveraging both strategic consulting and IT consulting PMO skills while managing team members various subject matter experts including data scientists product specialists client services representatives both in Japan and in overseas offices. 
• Manage the client relationships with both Executives and GMs and key frontline members to deepen the partnership. 
• Manage and coach team members contributing to their growth and career development while ensuring quality of project deliverables
• Develop a fact base of the client processes assets and organization to determine future opportunities for collaboration and partnership.
• Create develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
• Continuously build knowledge surface new insights and produce thought leadership pieces that contribute to practice development and global best practices
• Oversee and manage administrative tasks and project setup including contracting documentation internal reporting and completion of compliance procedures.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
-Having already accumulated a variety of experience you will be curious about
the payments industry and keen to work alongside an experienced team to
quickly gain a deeper understanding. You will be client driven comfortable
managing a project end to end and relishing the opportunity to work closely
with clients to influence their future performance.
-Specific skills and experience you will bring are:
-Fluent Japanese and at least business level English proficiency
-Deep experience and a track record of high performance in strategy and IT
consulting or project management( 10 years )
-Deep experience in managing complex cross-functional and cross-regional
projects
-Superior analytical and problem-solving skills with demonstrated intellectual
and analytical rigor
-Strong team orientation with a collaborative diplomatic and flexible style able
to work effectively in a matrixed organization
-Excellent detail orientation ensuring the highest level of quality/rigor in reports
and data analysis
-Excellent presentation skills including strong oral and written capabilities
-Self-motivated results-oriented individual with the ability to progress multiple
priorities concurrently
-Flexible mindset to revise plans and scopes while managing clients
expectations
-Strong commercial acumen with experience in developing business cases with
proven ROI
-Experience in and passion for the power of analytics to inform and drive
strategy and tactics and proven ability to generate insights from data
-Ability to lead and inspire team members to achieve high levels of performance

Preferred Qualifications
-Experience in payments the banking industry or technology. Deep
understanding of the acquiring business is a big plus
-Experience in technical project management
-Experience in customer experience design (using human-centered design /
design thinking)
-An understanding of statistical analysis modelling scoring schemes etc.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time