Sr. Engagement Manager
Sr. Engagement Manager
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Job Description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4000 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Spring 2025 Report. Learn how to optimize your digital products and business at.
As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.
Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.
Amplitudes mission is to help companies build better products. By building best-in-class teams we create best-in-class products that customers love. We approach challenges with humility we take ownership over our work and our growth mindset pushes us to constantly improve ourselves each other and the value we bring to customers.
The Customer Success team is responsible for driving adoption and long-term value realization for Amplitudes customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product Engineering Marketing Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.
Join us as we deliver innovative and creative solutions to our customers. Were looking for an additional Engagement Manager in APJ to be a key member of Amplitudes Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers.
To learn more about our team check out our blog!
As an Engagement Manager you will:
- Own a critical phase of the Enterprise customer lifecycle the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results.
- Be responsible for rapidly understanding each customers business requirements and driving them to realize quick time-to-value from their investment in Amplitude.
- Plan organize and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule managing issues/risks and driving on-time execution with cross-functional team members and stakeholders.
- Draw upon your comprehensive understanding of product analytics Amplitudes vision and relevant experience to guide customers in building solutions to further their product intelligence strategy.
- Collaborate with Sales to understand prospects business needs scope project terms and draft statements of work.
- Collaborate with Product Marketing and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay.
- Build strong familiarity with Amplitudes architecture and technical partners like mParticle and Segment.
- Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself.
- Lastly as part of a growing team you will be expected to show versatility become a thought leader in the space and demonstrate a growth mindset.
Youll be a great addition to the team if you have:
- At least 5 years of experience in a consulting customer success project management or professional services role. At least 1.5 years of experience working with large enterprise customers.
- Experience managing multiple business units of the same customer or multiple different customers at the same time.
- Demonstrated ability to navigate complex enterprises and build new relationships.
- Demonstrated ability to learn and explain a technical product or concept.
- Proven experience in successfully coordinating internally across many different teams.
- Experience with other digital platforms like Adobe Marketo SFDC and BI toolsets like Tableau Qlik and Informatica is a big plus.
- An aura of integrity professionalism and a willingness to assist.
By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Required Experience:
Manager
Employment Type
Full Time
