Payment Operations Product Specialist (Account/Receive)
Payment Operations Product Specialist (Account/Receive)
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Job Description
Were looking for a Product Specialist to join our Global Product Operations (Account/Receive) team in Payment Operations to help our customers receive their funds faster globally!
As a Payment Operations Product Specialist your role will revolve around project management with an emphasis on operationalising new products or features and improving existing operational processes connected to the Account/Receive product domain making sure that the processes scale well are efficient and mitigate or minimise risks.
Youll take full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering Risk Compliance Customer Support Finance Treasury etc.) as you work to translate evolving customer and Payment Operations challenges into scalable automated systems and processes.
In this role youll add to our mission by:
- Taking full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions;
- Identifying prioritising and addressing key manual workload drivers for Payment Operations connected to the designated domain;
- Translating customer needs into operational processes supporting insights with data-driven analysis;
- Proactively initiating and prioritising projects based on team and customer needs. Driving innovation and improvements in processes;
- Collaborating effectively with internal and external stakeholders to support the operationalisation of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership ensuring timely and relevant communication;
- Developing efficient operational processes that minimise manual workload working closely with stakeholders and requiring minimal guidance;
- Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs serving as the key escalation point for significant breaches;
- Coordinating with relevant risk teams to assess mitigate and manage risks associated with your domain and Payment Operations;
- Acting as the first-level escalation point for cases and crises within the area of expertise capable of handling incidents effectively;
- Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
Qualifications :
- Youre located in Estonia and have a right to work here (we wont be able to support you with visas nor relocation for the role).
- You have a strong technical understanding of the product and payment operations processes and you can apply this knowledge to develop and recommend effective solutions.
- Youre an expert in project management having delivered mid-sized projects with engineers operations or product teams demonstrating clear impact and experience in improving products or services.
- Youre experienced in process improvement methodologies (e.g. Lean Six Sigma)
- You have a track record of achieving targets and goals setting and monitoring success.
- You articulate simplify and scope problems clearly and follow them through to completion. You identify gaps in processes and show initiative to independently solve new issues.
- You listen and empathise with the customer and team challenges. Youre passionate about finding solutions that impact Payment Operations teams and customers positively.
- Youre data minded comfortable getting your own data and building dashboards using BI tools like Looker. You can work with data and customer insight to learn about problems and scope and measure impact of problems and solutions.
- You measure all solutions against cross team and customer impact and are able to magnify customer impact by identifying if solutions can be globalised to other teams/products.
- Youre comfortable communicating with different levels of stakeholders from senior leadership to specialist level and know how to tailor your communication for the audience.
- Youre comfortable providing feedback and speaking up if actions or solutions go against Wises principles or mission and when initiatives or projects introduce unnecessary risks.
- You actively seek stakeholder feedback and empathize with the viewpoints and feedback from others.
More about this role:
- Salary range: 2950-3535 gross monthly
- Great benefit package including paid sabbatical mobile wiser and wellness allowance - read more from here!
- Flexible and hybrid work environment!
- Open for candidates based in Estonia with a valid right to work.
If youre interested in the role please apply latest 9th of June EOD by submitting your application in English and by answering the application questions.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
