Sr Assoc Mgr-Customer Experience
Sr Assoc Mgr-Customer Experience
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Salary Not Disclosed
1 Vacancy
Job Description
Our Quality Analyst get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Qualifications :
Our most successful candidates will: - Bachelors degree - Experience with process documentation - Be able to work in MS Office - Have advanced-level knowledge of Excel - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data identify trends and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Additional Information :
Our most successful candidate will have: - Six months experience in process transformation - Ability to work in MS Office - Ability to work in a fast-paced environment - Pro-active ability in developing trust and professional rapport with employees and team members. work as a team-player - Strong analytical skills. be able to interpret data identify trends and make suggestions for improvements - Strong verbal and written communication skills. be able to communicate in a clear constructive and professional manner
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
