Team Lead - Financial - Taguig
Team Lead - Financial - Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is seeking a call center trainer preferably with experience in financial accounts for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.
**Benefits:**
- HMO coverage for the employee and two dependents starting on Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth
- 24 days of leave annually
**Requirements:**
- At least 4 years of customer service experience within the BPO/BPM industry
- Bachelors degree in any field
- Minimum of 3 years in a Team Leader role with experience managing a team of agents handling voice or inbound calls
- Willingness to work in rotational shifts
- Flexible to work on shifting schedules
- Able to work onsite in BGC Corporate Center Taguig
- Immediate availability to start
**Responsibilities:**
- Effectively lead and manage teams including resource planning career development performance management and attrition control
- Coach and develop team members addressing knowledge gaps and skill or motivation issues
- Handle user and customer escalations developing action plans to resolve concerns and ensuring ownership until resolution
- Regularly develop and implement internal and external governance protocols
- Manage client escalations efficiently and take appropriate actions to resolve issues
Employment Type
Full Time
