Customer Care with a Technology Corporation
Customer Care with a Technology Corporation
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Job Description
Customer Care with a Technology Corporation (Polish Language)
Office Location is Av. Dom Joo II 36 1990-083 Lisboa Portugal
Salary is EUR 1429 per month gross with bonuses
As a Support Specialist you will provide support to customers online orders throughout the whole journey (eg. delivery management shipping investigations returns payment transactions refunds inbound/outbound calls and order information review business related requests).
You will need to be able to work in a changing and information sensitive environment following standard PCI and GDPR policies. This role combines a wide range of responsibilities aimed at enhancing the overall customer experience.
Are you passionate about delivering exceptional customer service We are looking for a dedicated Customer Experience Specialist to join our team. Apply!
Whoever you are. Whatever you do. Wherever you are from. Join us and just be yourself
What youll do
- You will be responsible for interacting with customers Carriers/Couriers financial institutions other CSRs and other internal departments;
- You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team if necessary with the help of the Knowledge Base;
- You will handle sensitive and classified information throughout the day requiring special attention to maintain the projects values and compliance standards.
What youll need
- Fluency in English (minimum C1);
- Strong communication skills empathy customer focused and maintain a professional attitude;
- Ability to work in a sensitive and classified information environment;
- Team spirit and ability to work in a challenging changing environment;
- Excellent telephone/email manner interpersonal and communication skills;
- Highly motivated and organized;
- Ability to use discretion and work on own initiative (with minimum supervision);
- Very good accuracy and attention to detail;
- As this job is direct relation to order volume schedule flexibility is required;
- Experience in SAP and Back-Office work is an advantage; otherwise we can help with that.
Benefits
- Work location: Lisbon one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Meritocratic environment;
- Employees empowerment and value;
- Free medical appointments at the office sports and social responsibility activities amazing internal parties festivals workshops and much more.
Employment Type
Full Time
