Spanish Call Center Team Lead - Taguig
Spanish Call Center Team Lead - Taguig
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is hiring a team leader for their Spanish account.
The pre-screening interview will be conducted over the phone so please ensure your line is available.
Position: Spanish Team Leader (BGC)
Benefits:
HMO coverage for the employee and 2 dependents from day one.
Quarterly performance bonuses.
Excellent career development opportunities.
24 leave days per year.
Key Qualifications:
Available for shifting schedules.
Must be able to work on-site in BGC Taguig.
Available to start immediately.
Requirements:
Minimum 4 years of customer service experience in BPO/BPM.
Bachelors degree in any field.
Previous team lead experience for Spanish-speaking voice agents.
Over 2 years in leadership roles.
Job Responsibilities:
Effectively manage teams including resource planning career development performance and attrition.
Coach and support team members to address knowledge skill and motivation gaps.
Handle user/customer escalations develop action plans and ensure resolution.
Implement and oversee internal and external governance.
Keep the team updated on process changes and targets.
Identify process improvement opportunities and mentor team members on improvement initiatives.
Employment Type
Full Time
