DTC Marketing Administrator
DTC Marketing Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.
The DTC Marketing Administrator plays a vital role in driving product advocacy and user-generated content initiatives to support new product launches and ongoing brand engagement across UK and EU markets. This includes managing the review process handling third-party platforms delivering actionable insights and collaborating across teams to maximize the impact of reviews and UGC on customer experience and brand performance.
Key Responsibilities:
New Product Development (NPD) Launch Support
- Coordinate product review programs for new SKUs across EMEA.
- Ensure timely availability of product samples.
- Manage reviewer selection outreach logistics and follow-up.
- Monitor review submissions chase pending reviews and compile insights.
- Ensure new SKUs are correctly listed on BazaarVoice and syndicated.
- Update internal decks with review performance and key insights.
UGC & Social Commerce Management
- Identify UGC with rights-approved use for marketing.
- Tag products in social content and manage rights requests.
- Track performance of UGC galleries and suggest improvements.
- Share approved UGC and performance insights with wider teams.
BazaarVoice Administration
- Moderate and manage incoming reviews across SKUs and bundles.
- Maintain platform catalogue syndication settings and implementation.
- Adjust review email triggers as needed.
- Conduct monthly reviews and resolve account-level queries.
TrustPilot Platform Management
- Conduct monthly reviews and keep account details updated.
- Monitor and flag key reviews or trends to internal teams.
- Manage and update post-purchase review communications.
Reporting & Insights
- Compile and deliver monthly review reports and performance metrics.
- Share standout reviews weekly by market.
- Handle ad-hoc data and reporting requests to support marketing and commercial teams.
- Encourage cross-channel use of reviews and UGC in CRM paid media and beyond.
Retailer Review Support
- Ensure correct product codes are in place for syndication to retail partners.
- Provide regular and ad-hoc review data exports to partners.
Skills & Experience:
Essential:
- Excellent project coordination and communication skills.
- Strong attention to detail and ability to manage multiple moving parts.
- Data-savvy with comfort in reporting and drawing insights from data.
- A proactive problem-solver who thrives in cross-functional teams.
Key Attributes:
- Customer-obsessed and insight-driven.
- Organized proactive and detail-oriented.
- Collaborative and adaptable to a fast-paced evolving environment.
- Passionate about consumer experience and continuous improvement.
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
Required Experience:
Unclear Seniority
Employment Type
Full Time
