ServiceNow Developer

Job Responsibilities:

Platform Design & Development

Configure develop and customize core ServiceNow modules such as ITSM CSM FSM and EAM to meet evolving business needs.

Create and manage advanced workflows forms business rules and UI policies.

Drive platform enhancements version upgrades and solution design while adhering to best practices

Integration & Automation

Architect and implement integrations with third-party systems (SailPoint Jira SCCM Azure GCP) using REST/SOAP APIs Service Graph Connectors and other relevant technologies.

Automate service provisioning and deprovisioning using Flow Designer orchestrations and custom scripts

IAM & RBAC Implementation

Establish and manage Identity and Access Management (IAM) within ServiceNow ensuring secure and efficient user provisioning.

Develop Role-Based Access Control (RBAC) policies and workflows including role assignments approvals and auditing.

Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g. Australian Privacy Act).

Platform Administration & Support

Monitor system health troubleshoot incidents and recommend solutions to ensure platform stability.

Conduct root cause analysis for complex issues coordinating with internal teams to implement preventative measures.

Maintain high-quality technical documentation including development guidelines design documents and platform policies.

Collaboration & Leadership

Partner with business analysts project managers and key stakeholders to gather requirements and propose optimal technical solutions.

Participate in Agile ceremonies (daily stand-ups sprint planning reviews) to maintain transparency and meet project milestones.

Mentor junior developers enforce coding standards and champion best practices in ServiceNow development

Agile Delivery & Collaboration

Work within an Agile delivery framework participating in daily stand-ups sprint planning and retrospectives.

Collaborate with scrum masters product owners and cross-functional teams to refine user stories estimate tasks and ensure timely feature delivery.

Contribute to continuous improvement of processes tools and methodologies to enhance efficiency and quality

Knowledge and Experience

Extensive ServiceNow Platform Proficiency

• Hands-on Experience: Minimum of 5 years working with core ServiceNow modules such as ITSM CSM FSM EAM ITOM HRSD and ITBMincluding installing configuring and customising workflows.
• Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection along with maintaining robust CMDB structures and developing CSDM v4 framework.
• Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging user-friendly portals to enhance service delivery.

Advanced Integration Experience

• RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g. SailPoint Jira Azure GCP SCCM) using API calls Service Graph Connectors or custom connectors.
• Automation & Orchestration: Familiarity with Orchestration Flow Designer and scripting to automate end-to-end processesparticularly for provisioning/deprovisioning services and handling security workflows.

IAM & RBAC Expertise

• Identity Management: In-depth understanding of Identity and Access Management (IAM) best practices and frameworks coupled with the ability to implement secure provisioning workflows.
• Role-Based Access Control (RBAC): Well-versed in designing and administering RBAC policies including role assignment user permissions and compliance auditing ensuring alignment with enterprise security standards.

Field Service Management (FSM) & Enterprise Asset Management (EAM) - highly desirable

• FSM Configuration: Experience configuring FSM for scheduling dispatching and coordinating technicians to enhance field operations and customer satisfaction.
• EAM Lifecycle Management: Ability to manage the entire lifecycle of enterprise assets including asset registration maintenance scheduling and decommissioningleading to optimised asset utilisation and cost savings.

Agile Methodologies & Delivery

• Practical familiarity with Agile methods (Scrum or Kanban) in planning and executing development sprints including backlog grooming sprint reviews and retrospectives.
• History of working effectively with cross-functional geographically dispersed teams ensuring transparent communication and rapid iteration of solutions in a fast-paced environment.

Platform Governance & Lifecycle Management

• Release & Upgrade Planning: Experience in preparing for and executing ServiceNow upgrades (e.g. from Xanada releases) including sandbox testing deployment automation and user training.
• Performance Monitoring: Skilled in monitoring platform health (e.g. queries scripts instance performance) and implementing remediation measures for optimal reliability and scalability.

Stakeholder Engagement & Communication

• Requirement Analysis: Proven ability to translate complex business processes into technical requirements gathering input from both technical and non-technical stakeholders.
• Cross-functional Collaboration: Track record of working with product owners project managers business analysts and architects to create cohesive end-to-end solutions aligned with organisational goals.

Industry Certifications & Continuous Learning

• Certifications: Holding (or actively pursuing) industry-recognized credentials such as ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) or Implementation Specialist certifications (e.g. CSM FSM EAM).
• Continuous Improvement: Commitment to staying current with emerging ServiceNow capabilities industry best practices and evolving regulatory demands.

Skills and Competencies

Technical Skills

• Programming: Strong skills in JavaScript HTML CSS and AngularJS within the ServiceNow environment.
• Scripting: Glide Scripting Flow Designer Script Includes and Business Rules.
• Databases: Understanding of MySQL or similar relational databases for performance optimization and reporting.

ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Implementation Specialist certifications especially CSM FSM or EAM are highly advantageous.

Soft Skills

• Analytical & Problem-Solving: Ability to translate complex requirements into effective technical solutions.
• Communication: Excellent verbal and written communication to engage both technical and non-technical stakeholders.
• Team Collaboration: Commitment to knowledge sharing mentoring and fostering an inclusive high-performing culture.
• Adaptability: Eagerness to learn new technologies and adapt to dynamic project demands.

Education Requirements

• Bachelors Degree in Computer Science Information Technology or a related field (or equivalent practical experience).
• Additional coursework or certifications specific to ServiceNow cloud computing or security frameworks (e.g. CISSP) is beneficial.