Senior Analyst, Supplier Onboarding Operations
Senior Analyst, Supplier Onboarding Operations
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Job Description
Wayfair is the destination for all things home and a place that helps everyone anywhere create their feeling of home. Through technology and innovation we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings dcor home improvement housewares and 23000 Suppliers and we served 24 million customers in 2021 alone.
This Get Started and Grow team role collaborates closely with key stakeholders across Technology Operations and Commercial divisions to streamline and enhance the supplier onboarding experience and foster sustainable business growth. As a team member you will play a pivotal role in driving strategic product enhancements optimizing operational processes and implementing data-driven analytical solutions that elevate both supplier support and overall customer satisfaction. The ideal candidate for this role is highly motivated possesses a meticulous attention to detail and demonstrates a global perspective in their approach to problem-solving and decision-making.
What Youll Do:
- Collaborate cross functionally on a global scale with product engineering operations and commercial teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact and experience for customers and suppliers
- Perform deep-dive analysis on business impact supplier/customer experience KPIs by leveraging analytics to identify root causes behind performance issues and provide insights around major pain points or other factors
- Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker Data Studio Tableau etc.) for both executive level as well as cross-functional team level stakeholder management
- Use quantitative and qualitative skill sets to work with large and complex datasets analyze ambiguous questions and develop recommendations to guide business decisions with senior leadership
- Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative secure the neccessary buy-in from leadership for project methodology and build a 6-12 month roadmap with clear goals and milestones
- Conduct business analysis via impact sizing cost-benefit analysis risk assessment and other informed decision making methodologies
What Youll Need:
- Bachelors degree in Business Supply Chain/Operations or Engineering discipline
- 3 years of experience in operations retail engineering consulting strategy or finance
- Experience working in a program/project management setting is preferred; project or program management certification not required but is a plus
- Strong written and verbal communication skill with a focus on stakeholder management
- Experience communicating with technical teams on tech product related topics (tech bug escalations product roadmaps business requirements etc.)
- Self-starter with a high attention to detail and proven ability to manage multiple competing priorities simultaneously
- Solid experience with Google or Microsoft Office tools is required
- Proficiency with SQL (GBQ) or other database management of equal complexity is recommended with at least 1-2 years of hands-on experience
An Important Note about Wayfairs In-Office Policy:
- All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Senior IC
Employment Type
Full Time
