Principal Account Manager
Principal Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Take your career to new heights with Loopio!
Loopio is looking for an experienced results-driven relationship-focused and process-oriented individual who wants to take their account management to the next level! In this role you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers who drive customer adoption to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.
Youll also be joining a rapid-growth company with endless opportunities to accelerate your career! Are you ready for your next adventure
What Youll Be Doing
Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Enterprise customers (10000 employees)
Build meaningful relationships with Loopio customers at all levels through engaging emails phone calls video and in-person meetings
Map customer organization and develop strategies to increase customer engagement at all levels and identify opportunities including strategic account mapping of your customers in partnership with the CS team
Partner closely with Customer Success Managers to understand customer adoption of Loopio develop thoughtful pricing strategies and identify expansion opportunities
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Respond to customer requests for subscriptions and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success
Present to key stakeholders and executives the value of expanding Loopios usage within their organization
Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage
Build engaging playbooks email templates and meeting frameworks to help support the growth and success of your accounts
Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk
Develop creative strategies to increase customer engagement drive growth create more relationships within each customer account and produce Loopio advocates
Conduct regular market research to maintain an updated knowledge of consumers needs and competitors activities
Generate pipeline through prospecting and outbounding activities and partner with Growth Business Development Representative for pipeline creation
Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings and collaboration activities for designated account portfolio
Maintain and update account information in Salesforce; close renewals and expansions in a timely manner and keep track of any contract updates and renewals
License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion/upsell
Work with and maintain relationships with the various teams at Loopio - Product and Development Marketing Sales CS Teams to communicate customer feedback and priorities
Distill and present insights to our internal teams including our Senior Leadership Team on key learnings from working closely with our Enterprise organizations
Regularly travel to support Loopio events or on-site customer meetings. The estimated travel frequency outside of Canada is once per quarter.
What Youll Bring to the Team
5 years of experience in a Strategic Account Executive Account Manager or similar role preferably in B2B SaaS
Experience growing and maintaining relationships with named accounts which include Global Banks and Fortune 500 globally distributed organizations
Proven track record of developing sales opportunities and managing complex deal cycles
Experience embedding themselves into key accounts acting as an extension of the customers team to drive meaningful business outcomes that support account expansion
Ability to develop relationships with senior leaders and C-level executives
Excellent ability to build cross-functional relationships and a team player
Exceptionally analytical and a keen ability to derive insights from data and reporting
Highly organized; your calendar reminders have calendar reminders
Highly effective communicator you will be speaking with existing Loopio customers and presenting our solution to broader groups
Highly strategic; you like to understand the big picture and new ways to drive forward high-level organizational goals
Experience using a dynamic sales tech stack
Where Youll Work
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.
Our employees (or Loopers as we call ourselves!) live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).
The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youll Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental well-being starting day 1 with Loopio.
Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a work-from-home budget to help get your home office all set up.
Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in townhalls AMA (Ask-Me-Anything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.
Youll be a part of an award-winning workplace with an opportunity to make a big impact on the business.
Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.
Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few!) youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.
AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.
Required Experience:
Manager
Employment Type
Full-Time
