Telesales Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
YOUR PROFILE :
- BAC4 (or equivalent)
- 3 years experience in sales
- Telephone skills
- Communication skills (English and local language) spoken and written
- Analysis: Breaks down a problem situation or process into its component parts separates the main issues from side-issues understands the nature of parts and their relationship to one another.
- Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
- Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
- Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the worlds most international company in the world
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.
Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visit THE ROLE :
Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment.
YOUR TASKS :
- Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales
Act as Tele Sales customers main contact for DHL responding and satisfying their sales and post sales requirements. - Build a strong client relationship to ensure that the account performs and grows to its maximum potential reducing attrition rate and minimizing opportunities for competitors to gain business.
- Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Provide customer oriented service at all times relating to specific sales issues.
- Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts emphasizing those with maximum revenue potential in order to increase the size and quality of DHLs account holders.
- Continually develop knowledge of DHLs services and general commercial awareness in order to provide the best possible standard of customer service and maximise the departments contribution to the sales function.
Open new accounts and ensure they trade profitably.
Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.
Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
Ensure that customer information is maintained accurately on the customer database.
Required Experience:
IC
Employment Type
Full-Time
