Customer Success Manager (EMEA)
Customer Success Manager (EMEA)
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Job Description
Full-time - Paris or London
As EMEA Customer Success Manager you will support our local expansion being responsible for post-sales in the region. Youll ensure our enterprise customers receive outstanding service and support becoming their trusted advisor deeply understanding their business and needs and helping them get the most out of Kilns products and services.
Responsibilities:
Understand our clients technical set-up and business and how we can best serve them. Sometimes this may involve working it out for the first time.
Design and implement comprehensive onboarding plans for new customers ensuring a smooth transition and rapid adoption of our products. Occasionally this may involve switching from another provider.
Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization.
Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases.
Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization.
Lead quarterly reviews with key customer stakeholders to discuss product performance understand their business needs and align our services accordingly.
Identify upselling and cross-selling opportunities. Work with Account Executives other GTM team members and other Kilners to reach company goals.
Requirements:
4 years of experience with a minimum of 2 years in B2B customer success account management or a similar role in the technology sector preferably in blockchain or fintech industries.
Fluent in English with excellent communication and interpersonal skills with a proven ability to manage and foster relationships with diverse stakeholders.
Strong analytical and problem-solving skills.
Familiarity with CRM software (Kiln uses Hubspot).
An understanding of blockchain technology and its application in different use cases.
Ability to work independently in a fast-paced and evolving environment.
Genuine interest in Web3 blockchain cryptocurrency and smart contracts
Check our Tech Blog and Open-Source Contribution language skills (in particular any country from EMEA).
Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers)
Data analytics skills (Excel Python etc)
Experience in a fast-growing early-stage company.
Relationships in the region with relevant businesses.
Experience working in the Web3/crypto/blockchain industry.
About Kiln:
Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators staking & DeFi protocols access and comprehensive data and commission management.
With $13 billion in crypto assets staked through our platform Kiln has established a strong presence on Ethereum managing over 4.3% of the network through 45000 validators all with zero slashing events.
Kiln serves more than 140 leading customers including Binance BitPanda Bitgo Fireblocks VanEck and TrustWallet.
Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google Circle Ledger Chainalysis and other prominent technology and cryptocurrency companies.
Weve raised $30M in total funding from prominent investors including 1kx Illuminate Financial Consensys Wintermute Kraken Ventures...
Join Kiln and help us make the web more secure stable decentralized and fair!
How Kiln will support you:
A fast-paced no bureaucratic work environment
Equity share options in the business: if Kiln succeeds we all succeed!
Competitive salary
Flexible holiday
Flexible remote working
Choose your IT equipment
Internet connection paid up to 50/month
Significant personal development and tech conf budget
Your interview process:
Recruiter Interview (45 min)
Take-home test (< 2 hours)
Technical Interview (60 min)
Core Values Interview (45 min)
Founders Interview (30 min)
Offer!
Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
Required Experience:
Manager
Employment Type
Full-Time
