Customer Success Engineer
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1 Vacancy
Job Description
As a Customer Success Engineer at CyberArk you are a key part of the Success at Scale team where you will use your skillset to drive adoption and best practices across a wide customer base while also serving as a technical expert and advocate. At its core the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption identify growth opportunities and secure a successful renewal at our customers.
Responsibilities:
- Serve as a technical point of contact for our customers providing consultative and prescriptive guidance based on at least one CyberArk product pillar
- Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures support how-to requests and engagement in our customer communities.
- Guide customers to self-service resources via our customer communities knowledge base blog series and product documentation.
- Proactively communicate and coordinate with all internal and external stakeholders to make sure we work together as a team.
- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services Sales and Channel during this important stage of the customer life cycle.
#LI-Hybrid
#LI-OC1
Qualifications :
- BA or equivalent (Computing or related degree)
1-3 years relevant work experience in customer success consulting project management support engineering and similar roles
- Previous experience with Cybersecurity Cloud services and understanding the software development life cycle is highly desired.
- Prior experience with CyberArk Software solutions is an advantage
- Knowledge of the following technologies (including their support and security operation) is desired: enterprise directory services (Active Directory LDAP etc.) UNIX/Linux databases DevOps (Jenkins Ansible Git etc.) cloud technologies (AWS Azure Google Cloud Kubernetes OpenShift)
- Excellent in business written and verbal communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills
- Fluent in English other languages (preferably Polish Turkish) are an advantage
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
