Client Success Manager
Client Success Manager
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Job Description
About Us:
is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world including Europe the US and Asia with a growing strategic focus on expanding our presence and market share in the United States.
About the Role:
The Customer Success Specialist plays a key role in driving customer growth and cultivating long-term trusted relationships. This position directly impacts our teams success by increasing customer lifetime value and supporting ongoing engagement within the platform.
Part of the Sales team youll be a crucial link between the company and our clients working with top-tier global brands visionary entrepreneurs and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.
For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.
Key Requirements:
- 2 years of sales experience (in online advertising or digital services)
- Experience in international sales is a plus
- High communication skills to work comfortably with calls and personalized email correspondence
- Proficiency in business English at a high level both spoken and written and knowledge of a second language is welcomed; Ukrainian language is a massive plus!
- Positive attitude and flexibility to change (driven by our growth in different geographic markets)
- Sincere curiosity to learn new trends
Main Responsibilities:
- Support clients in achieving the best possible results using the platform by analyzing their profiles business specifics roles goals and expectations combined with thorough research.
- Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
- Advise clients on new products services promotions and special offers to maximize their success.
- Build and nurture long-term mutually beneficial relationships with clients.
- Conduct regular health checks on your client portfolio identifying potential challenges and proactively addressing any issues.
- Drive growth by increasing customer lifetime value order frequency and average revenue.
- Meet or exceed sales targets and key performance indicators (KPIs).
- Maintain accurate and up-to-date client records in the CRM ensuring all communications are properly logged.
- Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
- Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas improve processes and drive innovation.
We Offer:
- Competitive compensation package with performance-based bonuses
- A vibrant team of professionals with diverse expertise and backgrounds
- Unique career development opportunities and room for professional growth
- Employee referral program
- Paid annual leave and a supportive work environment
Required Experience:
Manager
Employment Type
Full-Time
