Client Management & Strategy, Senior Manager
Client Management & Strategy, Senior Manager
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Job Description
Whats it all about
Visa Money Movement is a suite of solutions offered by Visa that enables businesses governments and consumers to send receive and access funds quickly and securely. It includes services such as Visa Direct which allows for real-time payments to be made to Visa cards and Visa B2B Connect which is a network for cross-border payments for businesses and Currencycloud which provides FX wallet and other services. These solutions leverage Visas global network and advanced security features to provide reliable and efficient money movement services.
Visa Direct Enterprise Client Group focuses on the top global revenue generating accounts across the money movement suite of products and solutions. Our mission is to provide exceptional support to this portfolio of clients and to bring them new market-leading offerings that create tremendous value and delight end consumer users as well as meet clear areas of demand for payment and related services across money movement. The team will introduce innovative technologies to enable and secure Visa money movement transactions around the globe. To affect this transformational support effort we are looking for individuals who are enthusiastic about our customers bringing innovation and delivering truly differentiated user experiences for their specific marketplaces. Successful execution of this role will be achieved through a combination of excellent communication skills payments and delivery knowledge and a passion for taking Visas rapidly expanding money movement offerings to this key set of clients.
What we expect of you day to day.
Candidate will be responsible for assisting in the management of relationships with specific key clients as well as supporting various strategies across the portfolio to ensure we meet our aggressive growth goals. They will ensure that clients are satisfied with the products or services they receive and work to improve upon any areas of dissatisfaction. Their duties typically include managing or assisting in the management of a portfolio of global accounts achieving high revenue targets building relationships and addressing and resolving major roadblocks.
An Account Senior Manager has a wide range of responsibilities:
Client Relationship Management & Performance Monitoring:
Build and maintain strong long-lasting client relationships.
Serve as the primary point of contact for certain key accounts addressing client needs and concerns promptly and effectively.
Understand clients business objectives and ensure our solutions align with their goals.
Monitor client usage and performance metrics to proactively identify potential challenges and areas for improvement.
Conduct regular check-ins and business reviews with clients to assess satisfaction and gather feedback.
Client Success Strategies:
Leverage product knowledge to develop and implement plans that drive adoption retention and satisfaction.
Create and implement strategic plans in collaboration with respective VD global account executives to steer the group towards its goals.
Work closely with cross functional teams (Product Ops Treasury Network) to manage short term and long term issue resolution. .
Presentation and Reporting:
Prepare and deliver compelling presentations to leadership showcasing progress results and strategic recommendations.
Utilize data and insights to create informative and visually appealing materials that support decision-making.
Strategic Initiatives & Partnerships:
Drive the strategic direction of new / expanded global partnerships
Identify and assess additional growth opportunities by establishing respective sell to sell through and sell with strategies with global accounts (including cross-sell).
Assist in oversight of account management operations ensuring that the team is providing optimal service to clients. This may include resolving high-level client issues.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
- 7-9 years experience in sales customer service or a related role in the financial services industry.
- Proven track record of managing and growing key client accounts.
- Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way to influence and drive adoption. Excellent written and verbal communication skills are crucial as the role involves interacting with clients team members and other senior level stakeholders.
- Strong analytical skills and experience in preparing detailed reports
- Proficiency in presentation tools (e.g. PowerPoint) and data analysis tools (e.g. Excel).
- Excellent organizational and project management skills with the ability to handle multiple priorities.
- A customer-centric and growth mindset with a passion for delivering exceptional service.
- Bachelors degree in business administration Marketing or a related field.
- Exceptionally good critical thinking skills are needed to address any issues that arise with client accounts.
- The candidate Must be initiative-taking detail-oriented and organized. Candidate must be able to manage their time effectively and prioritize tasks.
- Familiar with or eager to learn specific software or technologies e.g. CRM software.
- Ability to inspire and influence others without direct management responsibility.
- Strong team player self-motivated and the ability to work independently at coordinating across functional activities obtain buy-in and elevate issues at critical junctures appropriately.
- Deep understanding of cross border payment methods channels and players.
- A proven track record of success in fast-paced environments with demanding timelines.
- A good understanding of the Visas money movement products or services would be beneficial.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
