Temporary Case Specialist, Employment Services - Lowell
Temporary Case Specialist, Employment Services - Lowell
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Temporary Employment Services Case Specialist assists refugees immigrants non-native English speaking clients enrolled in the site programming in preparing for jobs and achieving employment outcomes. The position is responsible for workplace orientation preparation and placement ongoing coaching the development and maintenance of agency relationships with local-area businesses and short- and long-term data tracking. The purpose of IINEs Employment Service is to both prepare refugees and immigrants for sustainable careers and provide a durable solution for area workforce needs.
Responsibilities
Perform client intake and assessment.
Work with clients to develop early employment and long-term career plans based on their abilities and goals. Facilitate access to education training test preparation courses and credential reviews as needed.
Understand the needs of clients relating to credentialing re-credentialing training and further education; maintain resources and resource materials.
Be responsible for job counseling job coaching and group job search workshops.
Assist in the management and implementation of workforce training programs such as Work Orientation Workshops.
Support clients to identify apply interview for and secure employment.
Support client in securing transportation to and from work each day and troubleshoot any transportation challenges that arise.
Support client on first day and troubleshoot challenges with employer and client.
Provide post-placement retention support.
Coordinate with Community Services Case Specialists to access financial resources to support individuals seeking employment.
Coordinate closely with other Institute programs and services including support of internal referrals.
Develop and maintain employer partnerships and outreach.
Monitor the local and regional labor market solicit employers through telephone mail and personal contact maintain knowledge of the needs and requirements of employers educate employers to the needs and abilities of client population and screen worksites for safe non- exploitative work conditions.
Work with employers to identify create and develop a wide range of suitable employment opportunities for clients.
Maintain weekly case records quantitative data and case notes in accordance with IINE guidelines and funder requirements; contribute to contract reports.
Attend regularly scheduled meetings and periodic training sessions.
Attend staff meetings and client disposition meetings.
Support of workforce development interns and volunteer
Perform all other duties assigned by supervisor.
Required Skills/Abilities
Proficiency in additional languages strongly preferred particularly Creole Dari Pashto Arabic Swahili Ukrainian Spanish or French.
Experience working with immigrant populations preferred.
Interest in international refugee and asylee issues.
Strong coaching skills required.
A command of Microsoft Word Excel Outlook and PowerPoint.
Excellent organizational verbal written and interpersonal skills.
Access to reliable transportation.
Extremely well organized detail oriented flexible and able to manage multiple tasks simultaneously.
High-levels of discretion and professionalism in dealing with confidential information.
Ability to work under pressure and remain calm and composed under stressful situations.
Ability to work collaboratively with staff clients service providers and others.
Ability to evaluate/interpret information and make good and independent judgements or decisions.
Education & Experience
Bachelors Degree in Human Services Counseling Marketing or related field preferred.
Minimum of one year of related experience in job development and employer engagement (intern experience will be considered) preferred.
Work Environment Conditions
Occasional travel to IINE offices.
Exposure to bright overhead office lighting use of office technology such as laptops printers mail machines and other in-office equipment.
Occasional travel to client homes and surrounding towns.
Seldomly night and weekends events and work.
Physical Demands
Occasional lifting pushing and pulling materials (boxes equipment) of 50 pounds or more.
Continuous sitting (or standing) at a desk for long periods of time.
Occasional driving to and from IINE offices as needed.
Required Experience:
Unclear Seniority
Employment Type
Temp
