Client Success Manager
Client Success Manager
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Job Description
About Janie:
Janie builds and manages high performance digital workers for for medical and dental practices. We specialize in revenue cycle management scheduling insurance verification and prior authorization. We work in a fast paced energetic environment but our team is incredibly close knit. Come join us if you want to lead a team of people and make a huge impact right out of the gate!
About the Role:
Were hiring a Client Success Manager (Account Manager) to serve as the primary point of contact for both our clients and our digital workers. This role ensures smooth onboarding consistent performance and strong relationships. Youll lead a team of 1030 agents oversee their work and help our practices run efficiently.
Key Responsibilities:
- Be the face of Janie for assigned clientsbuild trust and drive retention
- Support Janie Agents with daily check-ins coaching and performance management
- Monitor KPIs productivity and scheduling compliance via Hubstaff and other tools
- Conduct quality reviews of claims calls verifications and other deliverables
- Manage onboarding performance improvement plans (PIPs) and agent health surveys
- Prepare and send weekly client performance reports
- Lead daily AM syncs and participate in weekly team meetings
What Success Looks Like:
- Clients feel informed supported and confident in their team
- Agents are engaged productive and consistently improving
- Performance issues are proactively identified and addressed
- Daily weekly and monthly cadences are executed with precision
Requirements:
- 3 years of experience in client success account management or healthcare operations
- Strong communication and client-facing skills
- High attention to detail and ability to manage multiple workflows
- Comfortable with relevant medical software including EHR / EMR billing platforms insurance portals and patient communication tools
- US healthcare or dental industry experience is preferred
- Leadership experience is a massive plus
What We Offer:
- A fast-paced mission-driven team
- Excellent compensation with potential for increases
- Flexibility and autonomy
- Opportunity to grow into a leadership role
Employment Type
Full Time
