Resort Supervisor
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and experienced Resort Supervisor to join our team at our luxurious resort in Rabat Morocco. As a Resort Supervisor you will play a crucial role in ensuring exceptional guest experiences while overseeing daily operations and leading our dedicated staff.
- Manage and coordinate daily resort operations to maintain high standards of service and guest satisfaction
- Supervise and motivate a team of staff across various departments including front desk housekeeping and food and beverage
- Handle guest inquiries concerns and complaints promptly and professionally
- Implement and maintain quality control procedures to ensure compliance with company standards and local regulations
- Monitor and optimize departmental budgets and financial performance
- Coordinate with other departments to ensure seamless guest experiences and efficient operations
- Conduct regular staff training and performance evaluations to enhance team skills and productivity
- Ensure proper maintenance and cleanliness of resort facilities and amenities
- Implement and oversee safety and security protocols to protect guests and staff
- Stay informed about local tourism trends and cultural events to enhance guest experiences
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field
- Minimum 35 years of experience in hospitality management or related field with previous supervisory experience in a resort or hotel setting
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent customer service skills and a commitment to delivering exceptional guest experiences
- Proven problemsolving and decisionmaking abilities in a fastpaced environment
- Effective communication skills both verbal and written in English (knowledge of Arabic and French is a plus)
- Strong organizational and multitasking skills with attention to detail
- Proficiency in hospitality management software and Microsoft Office suite
- Solid understanding of budgeting and financial management principles
- Knowledge of hospitality industry standards best practices and current trends
- Familiarity with local tourism regulations and cultural norms in Morocco
- Flexibility to work varying shifts including weekends and holidays
- Relevant hospitality certifications (e.g. Certified Hospitality Supervisor) preferred
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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