Associate Customer support
Associate Customer support
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Job Description
Job title: Associate Customer support (Seller/KYC support)
Contract duration: 12 months renewable
Language: Mandarin proficiency B1 (conversational English)
Location: WFO in Cyberjaya
Address: Jalan Impact Cyberjaya 63000 Selangor
Shifts: Between 8 AM to 12 AM (2 shifts) shift allowance for afternoon shift provided
Working days: Monday to Sunday (weekly 2 days off)
Eligibility: Freshers from any background/Experienced professionals
No specific domain/Industry experience required
ONLY Malaysians due to time constraint
Hiring process:
Language assessment
1 round of interview including Mandarin/Analytical/Ops round
Hiring Requirements:
Validating
KYC
Critical thinker
Documentation & verification
Detail oriented
Nonvoice
Reading & writing capability
Roles & responsibilities:
Meets predetermined and assigned productivity targets and quality standards.
Understanding of assigned Unit of work in the investigation process.
Follows clear instructions SOPs and workflows of each segmented task of our investigations process.
Leverages appropriate operational tools and applications to find the data.
Ability to successfully navigate websites.
Understands and adheres to workflow directions.
Participate in performance improvement plans for self development.
Performs a variety of routine standard tasks
Employment Type
Full Time
