Dutch Wonderland Resort - Director of People & Organization

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Supervisory Duties:

Manage all aspects of the People & Organization (P&O) team and any other assigned departments

Lead by example attitude and as a representation of Dutch Wonderland Resort core values

Act as an approachable mentor and coach to all team members throughout the park

Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets

Act as a strategic visionary to implement measures that will favorably impact process people and/or profit

Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.

Become knowledgeable of performing the essential duties of all P&O positions and backfill these positions when needed

Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law

Assist with team scheduling and timekeeping activities

Departmental Duties:

Manage all activities related to the employment life cycle for Dutch Wonderland Resort

Establish a trusted and caring attitude toward all team members their goals and problems.

Foster positive attitudes by guaranteeing consistency and fairness in the application of policies procedures compensation and benefits.

Develop efficient and effective methods of communication to reach the employee population leveraging marketing resources to assist with methodology and delivery

Investigate and resolve employee concerns keeping leadership and related parties informed throughout the process

Administer disciplinary actions to team members as required

Execute voluntary and involuntary terminations as needed

Coach and counsel leadership to effectively address employee performance and provide guidance for legally defensible resolutions

Leverage metrics and analytics to measure progress against organizational goals

Participate in companywide budgeting and labor costing initiatives as needed

Maintain accuracy and data integrity for assigned location(s) within all HRIS systems

Participate in payroll and timekeeping closing activities as needed

Manage all aspects of the staffing process including recruiting job requisitions interviewing hiring and onboarding

Generate a sufficient flow of qualified applicants through appropriate recruiting tactics including but not limited to advertising and ongoing communication with high schools colleges and community organizations

Ensure compliance with all governmental rules and regulations relative to hiring as well as equal opportunity policies

Conduct preemployment screening of all applicants employment interviews and extend or decline to extend an offers of employment

Develop and implement team member orientation and training programs.

Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module

Conduct review of P&O policies procedures and handbooks on an annual basis and update these as needed

Coordinate and assist various departments in the development and presentation program for skills training programs guaranteeing that all team members receive sufficient training to meet proper job performance standards

Maintain solid communications for all park employees by utilizing bulletin boards newsletters townhall meetings and other communication channels

Coordinate and execute companysponsored employee engagement events such as parties picnics recreational activities and discounts

Purchase all required uniforms and garments for each season by seeking out vendors for the best quality and price

Participate in the purchasing of uniforms from companyapproved vendors

Manage uniform inventory distribution and collection for all employees

Maintain open communications with all departmental leaders and team members

All other duties as assigned by leadership

Education and Experience:

College degree in Human Resource Management Industrial Relations Training or other related discipline highly desired. Experience in lieu of education will be considered.

3 years experience managing one or more direct reports

Progressive experience in an HR Manager Generalist or similar role

Experience in theme park industry hospitality tourism or entertainment highly desired but not required

Previous Workday Dayforce or other HCM experience desired

PHR or SHRM certification a plus

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Ability to work flexible schedule including evenings weekends and holidays

Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season

Ability to occasionally travel locally or to domestic US park locations (up to 10% expected travel) for recruiting purposes trainings or special company events

Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

Ability to exude unwavering professionalism toward guests team members management and other human resources contacts

Ability to maintain confidentiality and protect sensitive employee data

Ability to communicate clearly concisely and persuasively with a wide range of diverse personnel and guests

Must be proficient in Microsoft Outlook Excel Word and Power Point

Knowledge of Google Sheets or Smart Sheet a plus

Experience analyzing and reacting to trends

Ability to use office technology and equipment such as PC software and copier

Working Conditions:

This role will be primarily based in an office setting with some interaction with other outdoor park locations

Some exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions

Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:

Competitive compensation

Management Incentive Plan

Comprehensive health and wellness package

401k Savings and Investment plan

Free admission to Palace Parks in the continental US

Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.

If youre ready to join our amazing team please visit our website at Work With Us tab to explore all of our open positions and exciting opportunities.