Wellness & Resiliency Lead
Wellness & Resiliency Lead
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Wellness and Resiliency Lead for Learning is responsible for designing learning modules and content for all Content Moderation campaigns specifically our Resiliency Studio. This individual uses data and research in designing and implementing the WR Learning Agenda for all geographies.
As a Wellness & Resiliency Lead you will:
Leads the development and continuous improvement of a comprehensive wellness training program ensuring strategic alignment with specific business goals and partner requirements
Using data and research identifies learning needs and recommends learning and development solutions and interventions to support wellness and resilience
Acts as W&R content expert and designs learning and development programs and solutions
Collaborates with W&R Leadership Team and key internal/external stakeholders to recommend and deploy effective solutions to achieve defined learning and development objectives
Uses a variety of learning modalities including virtual and eLearning to design curriculum
Creates and leads the delivery of TaskUs standardized W&R learning programs including clientcreated training requirements to new and existing employees during onboarding and as needed throughout employment
Develops and implements a comprehensive communication strategy to promote and market W&R learning and development programs
Partners with the W&R Team and key stakeholders specifically but not limited to the Learning Experience Team to ensure that mandatory W&R training requirements are met during onboarding and beyond.
Researches and presents new technologies and methodologies in workplace learning relevant to W&R
Plans and organizes schedules of Facilitators for specific wellness sessions
Conducts classroom observations and provides timely feedback and/or coaching to Facilitators
Facilitates regular briefings and meetings with Facilitators to keep them engaged and informed of session updates
Trains and onboards new facilitators to ensure global program standards are maintained in the department
Provides continuous professional development opportunities for wellness and resiliency staff through internal and external training (when available/appropriate)
Gathers data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders
Represents the departments training initiatives in leadership meetings and client presentations as requested
Initiates and facilitates specific programs activities and projects between and among sites and geos assigned by W&R Leadership
Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer the same skill to the team
Do you have what it takes to become a Wellness & Resiliency Lead
Requirements:
Must have at least 3 years experience designing modules focused towards Wellness and Psychosocial topics
Preferably a Psychology degree holder
At least 1 to 2 years of experience within a BPO setting
About TaskUs
TaskUs is a leading provider of outsourced digital services and nextgeneration customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery and ridesharing Technology FinTech and HealthTech. As of March 31 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process please let us know.
Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full Time
Key Skills
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