Manager, Community Engagement – Service & Spirituality

Position Title:

Position Type:

Hiring Range:

$70250.00 $77600.00; Compensation will be based on education experience skills relevant to the role and internal equity.

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University Relations composed of the Development Office Alumni Relations and University Event Planning builds Santa Clara Universitys excellence and character by strengthening relations with alumni parents and friends of the University raising public awareness and increasing private philanthropy which supports the Universitys growth and reputation. Remaining faithful to the values that inspired its founding the Alumni Association continues to build and strengthen the relationship between the University and its alumni. It strives to keep all Santa Clara alumni passionate about their experience and proud of their education by nurturing personal connections with the University and each other.

POSITION PURPOSE

Reporting to the Director Community Engagement the Manager will advance the strategic goals and priorities of Santa Clara University through the development coordination implementation and evaluation of alumni activities events and relationships across the country and around the world. These efforts will enhance the Universitys success in creating nurturing and growing affinity with and among alumni parents and other external constituencies in order to strengthen engagement and lifelong relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In this position the Manager Community Engagement will:

1. Community Engagement

• Manage a portfolio of SCU alumni communities

o As a community expert on assigned regions coordinate a wellrounded schedule of offerings with strategic focus on serving a variety of interests and demographics as set forth by the Community Engagement team reporting to the Director Community Engagement

• Organize and deliver 25 events annually for students alumni parents and/or other external constituents within assigned communities

o Events may be a combination of both inperson and virtual in nature
o Ensure events reflect a broad variety of alumni interests including social athletic educational spiritual community service etc.

• Recruit steward and recognize volunteer leaders eventspecific volunteers and key regional University relationships

• Collaborate effectively with other members of the Community Engagement team and broader Alumni Relations team

• Monitor track analyze and report metrics for community engagement efforts to achieve desired goals; provide data and analytics to the Alumni Associations quarterly and annual reports

• Support the key priorities and implementation of the Alumni Strategic Plan and maintain goals to increase unique engagement among our constituents specifically as it relates to the Recent Alumni and One Family Key Priorities and overall community engagement efforts

2. Specialty Focus Areas

• Define refine and manage both the longterm strategy as well as annual goals for tailored alumni engagement efforts relating to Spirituality Service and a small portfolio of regional communities.

• Support fellow Alumni directors with Service and Spirituality program implementation within each of their assigned communities.

• Serve as an inhouse expert on assigned specialty focus areas staying uptodate and wellinformed about industry best practices and advising fellow Alumni directors appropriately

• Serve as a consultant to fellow Alumni directors as questions arise relating to assigned specialty focus areas and help navigate any issues in an informed way

3. Active Alumni Relations Team Member

• As part of the Alumni Relations team contribute to the planning development and implementation of Alumni Association strategies services and offerings

• Develop and manage annual budget/operating plan for community engagement activities within your portfolio and specialty areas

• Assist with signature events and Alumni Association Board of Directors meetings throughout the year

• Plan and manage one reunion class each year in coordination with a Class Giving Officer

• Understand and actively work to exemplify the Alumni House Rules as a member of the Alumni Relations team

• Assist efforts to achieve University Relations goals including but not limited to alumni participation brandings efforts campaign support corporate engagement and admissions support

• Serve as the key Alumni Relations liaison to other functional areas on campus as assigned with the goal of enhancing communications and collaboration opportunities across campus

• Other responsibilities to meet Alumni Association and University Relations goals strategic initiatives as assigned

PROVIDES WORK DIRECTION

• Collaborate with and guide Alumni student assistants as appropriate

• Identify opportunities to and enlist support from student assistants to support community engagement and other Alumni efforts as appropriate to promote efficiency and effective utilization of team resources

• Provide ongoing guidance to students to ensure assigned projects stay on track and are completed to quality standards

• Give students feedback on project performance and deliverables to help grow skills and increase the quality of future output

GENERAL GUIDELINES

• Recommends initiatives and implements programs and changes to improve quality and services

• Identifies and determines cause of problems; develops and presents recommendations to improve processes and practices; proactively implements new methods and ensures its success

• Maintains contact with constituents and solicits alumni feedback to leverage to improve programs and services

• Maximizes productivity through use of appropriate tools; planned training and performance initiatives

• Researches and cultivates resources to maintain an effective and efficient workflow

• Prepares progress reports to track goals; regularly informs supervisor of project status and any deviation from goals

• Ensures completeness accuracy and timeliness of all operational functions

• Prepares and submits reports as requested and required

• Composes and implements guidelines to support the functions of the unit

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• Commitment to the mission values and goals of Santa Clara University and the SCU alumni community
• Knowledge of Santa Clara University and the SCU alumni community preferred

2. Skills

• Strong verbal written and interpersonal communications skills

o Excellent public speaking and presentation skills

• Proven customer service experience to ensure constituent satisfaction and encourage further engagement

• Project management skills

o Own and drive multidimensional projects ensuring all aspects are attended to and moving forward as appropriate
o Manage multiple projects simultaneously while meeting deadlines and providing excellent customer service in a fastpaced team environment

• Ability to manage volunteers effectively

o Serve as a motivational inspiring and supportive resource as well as skilled at holding others accountable and adapting as needed to meet desired goals

• Demonstrate initiative in resolving issues with consideration given to improving existing processes implementing best practices and streamlining procedures.

• Strong attention to detail

• Proficient in Microsoft Office (Word PowerPoint Excel)

• Familiarity with Adobe InDesign BlackBaud CRM (or similar database) BBIS (or similar offering) basic .html coding and online social media tools a plus

3. Abilities

• Ability to work effectively strategically and tactfully with a wide range of internal and external groups

• Ability to work collaboratively and effectively with coworkers and crosscollaborate with external departments sharing appropriate information in a timely and proactive fashion

• Ability to motivate train and organize volunteers

• Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required

• Comfortable in social situations

• Willing and able to work during nonstandard business hours which will include evenings and weekends

• Willingness to travel as required

4. Education/Years of Experience

• Bachelors degree required

• Three to five years of experience required in alumni relations event planning volunteer management and/or similar responsibilities preferably in a higher education environment or a corporate environment

• Demonstrated supervisory/leadership experience

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal

• Required to travel to other buildings on the campus

• Required to attend conference and training sessions within Bay Area or in or outofstate locations.

• Required to travel to alumni geographic communities and outside customers venders or suppliers.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Time will be spent at events and external locations

• Typical office environment

• Offices with equipment noise

• Offices with frequent interruptions

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408). The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources andand request to speak to Indu Ahluwalia by phone ator by email at

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.