Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
Supervise and manage front office staff including receptionists concierge and night auditors.
Ensure high levels of guest satisfaction through excellent customer service and problem resolution.
Oversee checkin and checkout procedures room assignments and billing processes.
Manage scheduling training and performance evaluations for front office team members.
Maintain effective communication with housekeeping maintenance and other departments.
Monitor and maintain front desk policies procedures and cash handling.
Handle guest complaints and special requests professionally and promptly.
Ensure front office area is tidy organized and welcoming at all times.
Generate reports on occupancy revenue and other front desk metrics for upper management.
Qualifications :
Qualifications:
Proven experience as a Front Office Manager or similar role in hospitality or customer service.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Familiarity with hotel management software (e.g. OPERA or similar).
Ability to multitask and remain calm under pressure.
A university degree is preferred ideally in Hospitality Tourism or Business Management.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
