Partner Incident Advocate

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Partner Incident Advocate do at Fiserv

As a successful Partner Incident Advocate you will be the primary point of contact between our organization and our clients during incident resolution. Your mission will be to ensure clients are informed reassured and have a clear understanding of the incidents progress timelines and any additional information required.

What you will do:

• Act as the primary communication link between the client and the incident response team ensuring clear and effective communication throughout the incident lifecycle
• Provide timely and regular updates to clients regarding the status of the incident progress made and anticipated resolution timelines
• Collaborate with clients to collect any additional information or data required for incident resolution ensuring all relevant details are documented and shared with the incident response team
• Work closely with clients to validate incidentrelated information ensuring accuracy and completeness in the incident documentation

What you will need to have:

• Bachelors degree in a related field or equivalent work experience
• Strong communication skills both written and verbal with the ability to convey technical information in a clear and understandable manner
• Exceptional customer service skills and the ability to empathize with clients during challenging situations
• Detailoriented with excellent organizational skills to manage multiple incidents and client interactions simultaneously
  

What would be great to have:

• Familiarity with incident management tools and software is a plus such as ServicePoint and Splunk
• Seven plus years of prior experience in a clientfacing role or incident management
• Experience and expertise in handling and escalating critical client concerns or roadblocks to ensure swift resolution

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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