VIP Account Manager
VIP Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What would you be doing:
Responsible for managing customer accounts effectively providing great experience to customers and delighting customers while building rapport and loyalty by keeping close contact.
Maintain an accurate record of client engagement.
Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
Provide great customer experience through a consultative approach.
Be a strong team player and support company directions & goals.
Take ownership of your own performance by evaluating key metrics.
Be agile to change and continue to develop deeper knowledge and skills workshops team huddles & coaching sessions.
Working hours: Monday Friday (12PM 9PM).
To be successful in this role you will need to have:
Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
Good command of English Mandarin and Bahasa Malaysia.
Excellent communication skills & interpersonal skills.
Good negotiation skills with the ability to resolve issues and customer concerns.
Sense of ownership and pride in your performance and its impact on the companys success.
Strong organisational planning problemsolving and decisionmaking skills and the ability to multitask and work well independently and in a team setting.
A proficient communicator with a consultative sales approach.
Selfmotivated and possess aggressive sales personality in achieving quantitative results.
Good attitude with hunter mentality
Employment Type
Full Time
