Senior Program Manager, DSP-EDSP program, DSP- EDSP Program
Senior Program Manager, DSP-EDSP program, DSP- EDSP Program
Posted on :
22-05-2025
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1 Vacancy
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Job Description
The role involves program leadership for the Driver Experience (Project Salus) charter driving strategic initiatives aimed at improving the wellbeing and engagement of Delivery Associates (DAs). Key responsibilities include:
Program Management: Lead endtoend program tracking by partnering with project owners to monitor progress offer operational support and evaluate impact metrics particularly in terms of lives improved through Salus initiatives.
Governance & Reporting: Establish and manage a structured governance mechanism including weekly reviews monthly program updates and quarterly business reviews (QBRs) with AMZL leadership.
Initiative Ownership: Own and drive DAfocused programs such as DA Recognition and DA Vehicle Leasing.
DataDriven Planning: Prioritize and execute initiatives based on feedback from listening channels like Know Your Driver (KYD) Helpline and Roundtables.
Impact Acceleration: Support teams in achieving livesimpacted targets through programs like Pratidhi Earned Wage Access (EWA) Childrens Insurance and Yojana Mela.
Additionally the role includes execution of Project Ashray involving crossfunctional collaboration with CSR Public Policy Legal Finance and RME teams to deliver rest facility infrastructure for gig workers along with measuring its longterm impact.
The position also contributes to other P8level strategic projects from an EDSP (External Delivery Service Provider) standpoint
Key job responsibilities
Key Responsibilities:
Leading IN Driver Experience (Project Salus) charter from program standpoint which includes a) Working closely with project owners on progress of core deliverables provide necessary support wherever required and measure impact of projects part of Salus in terms of lives impacted b) Introduce governance mechanism which include weekly connect monthly program update and QBR with AMZL leadership c) Own Salus initiatives on DA recognition and DA Vehicle leasing d) Priorities and plan initiatives basis listening mechanisms such as KYD Helpline and Roundtable and e) Help teams drive lives impacted target from initiatives such as Pratidhi EWA Children Insurance and Yojana Mela. Project Ashray execution which includes collaborating with multiple stakeholders including CSR PP Legal Finance RME Finance etc. to prepare an execution plan launching resting facility for gig workers and measure impact. Moreover he/she will also be part of other P8 projects core team from EDSP standpoint
A day in the life
The role will require flexibility in working hours and occasional travel to support operational needs.
This is a highimpact role offering significant opportunity to shape Amazons driver experience strategy and drive meaningful business results. The ideal candidate will combine strategic thinking with strong execution capabilities to drive continuous improvement in our seller pickup operations.
* Bachelors degree in Engineering Business or related field
* 8 years of experience in program management operations or related areas
* 5 years of experience leading complex crossfunctional projects
* Strong track record of driving results through datadriven decision making
* Excellent analytical and problemsolving skills
* MBA from toptier institution
* Experience in ecommerce logistics or supply chain management
* Strong understanding of seller ecosystems and marketplace dynamics
* Proven ability to influence without direct authority
* Excellence in stakeholder management and executive communication
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Program Management: Lead endtoend program tracking by partnering with project owners to monitor progress offer operational support and evaluate impact metrics particularly in terms of lives improved through Salus initiatives.
Governance & Reporting: Establish and manage a structured governance mechanism including weekly reviews monthly program updates and quarterly business reviews (QBRs) with AMZL leadership.
Initiative Ownership: Own and drive DAfocused programs such as DA Recognition and DA Vehicle Leasing.
DataDriven Planning: Prioritize and execute initiatives based on feedback from listening channels like Know Your Driver (KYD) Helpline and Roundtables.
Impact Acceleration: Support teams in achieving livesimpacted targets through programs like Pratidhi Earned Wage Access (EWA) Childrens Insurance and Yojana Mela.
Additionally the role includes execution of Project Ashray involving crossfunctional collaboration with CSR Public Policy Legal Finance and RME teams to deliver rest facility infrastructure for gig workers along with measuring its longterm impact.
The position also contributes to other P8level strategic projects from an EDSP (External Delivery Service Provider) standpoint
Key job responsibilities
Key Responsibilities:
Leading IN Driver Experience (Project Salus) charter from program standpoint which includes a) Working closely with project owners on progress of core deliverables provide necessary support wherever required and measure impact of projects part of Salus in terms of lives impacted b) Introduce governance mechanism which include weekly connect monthly program update and QBR with AMZL leadership c) Own Salus initiatives on DA recognition and DA Vehicle leasing d) Priorities and plan initiatives basis listening mechanisms such as KYD Helpline and Roundtable and e) Help teams drive lives impacted target from initiatives such as Pratidhi EWA Children Insurance and Yojana Mela. Project Ashray execution which includes collaborating with multiple stakeholders including CSR PP Legal Finance RME Finance etc. to prepare an execution plan launching resting facility for gig workers and measure impact. Moreover he/she will also be part of other P8 projects core team from EDSP standpoint
A day in the life
The role will require flexibility in working hours and occasional travel to support operational needs.
This is a highimpact role offering significant opportunity to shape Amazons driver experience strategy and drive meaningful business results. The ideal candidate will combine strategic thinking with strong execution capabilities to drive continuous improvement in our seller pickup operations.
* Bachelors degree in Engineering Business or related field
* 8 years of experience in program management operations or related areas
* 5 years of experience leading complex crossfunctional projects
* Strong track record of driving results through datadriven decision making
* Excellent analytical and problemsolving skills
* MBA from toptier institution
* Experience in ecommerce logistics or supply chain management
* Strong understanding of seller ecosystems and marketplace dynamics
* Proven ability to influence without direct authority
* Excellence in stakeholder management and executive communication
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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