Technology Support Specialist
Technology Support Specialist
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$ 35000 - 40000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Who Were Looking For:
Bethesda Systems is seeking a Technology Support Specialist who can easily connect with clients over the phone and serve as a central point of communication and coordination for our internal support team. Were looking for someone who is courteous organized and committed to delivering exceptional client experiences in a remote environment.
What Youll Do:
- Act as the first point of contact for homeowners seeking assistance with smart home systems.
- Answer screen and route incoming support requests based on the clients support eligibility.
- Escalate technical issues to the internal support team or log them for followup.
- Accurately document all support interactions in our ticketing system.
- Educate nonmembers on available support options and guide them through membership enrollment.
- Apply smart home technology best practices to ensure highquality service.
- Collaborate with internal teams to uphold response time standards and workflow procedures.
What You Bring to the Table:
- A naturally friendly warm and professional demeanor
- Excellent verbal and written communication skills
- Strong customer service mindset with the ability to empathize and build rapport
- Quick problemsolving and decisionmaking abilities
- High attention to detail and strong organizational skills
- Comfort working independently in a fully remote environment
- Availability to work flexible shifts including some weekdays and weekends (7:30 a.m. 11:00 p.m. EST)
- A stable internet connection and quiet dedicated home workspace
Compensation & Benefits:
- Estimated annual salary: $35000$40000 based on experience and location
- Access to competitive benefits and a collaborative remotefirst work culture
This is a remote position.
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including salestechnicianproject management operations and more.
According to CEDIA the global trade association for the home technology industry the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting motorized shades lighting control and networking. Smart Home Integrators offer careers insalesoperations marketing project management finance merchandising purchasing technical trades and customer service. If youre seeking to make an impact from the start of your career spark impressive change learn new or innovative skills and most importantly gain success in a field that rewards ambitious hard workersa Smart Home Integration opportunity is for you!
Benefits of working in Smart Home Integration
Opportunity for Growth
If you want a responsible and engaging position in a fun environment why not choosethe Smart Home Integration the proper training and career road map you can write your own ticket!
Gain InDemand Skills
As consumers focus on improving and connecting their lives at home growth in the smart home sector is booming.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
