Director, Account Management - Tolling

Director Account Management Tolling

Are you a strong relationship manager with experience supporting tolling operations

Do you excel at overseeing service delivery resolving client issues and driving performance

About the Role
Conduent is seeking a Director Account Management Tolling to serve as the lead point of contact for one or more tolling clients. In this role youll ensure contract compliance collaborate with internal teams to deliver on servicelevel agreements and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement support change management initiatives and contribute to account planning in collaboration with senior leadership.

About Conduent Transportation
Conduent Transportation is a leading provider of intelligent transportation systems including tolling transit curbside and public safety solutions. Through digital platforms and humancentered services we help government agencies modernize mobility infrastructure improve operations and enhance the traveler experience.

Key Responsibilities

• Serving as the main account lead for one or more tolling clients ensuring strong relationships and successful service delivery
• Acting as the escalation point for operational issues collaborating with delivery teams to ensure timely resolution
• Monitoring service levels and KPIs providing regular reporting and status updates to clients and internal leadership
• Partnering with crossfunctional teams (operations technology finance etc.) to support client needs and improve efficiency
• Assisting in the development of project plans change orders and enhancements as requested by the client
• Leading or participating in client meetings governance reviews and performance discussions
• Ensuring contract compliance and managing associated documentation and reporting
• Supporting proposal responses and renewal planning as needed
• Maintaining a strong understanding of tolling industry trends and client environments

Requirements

• Proven experience managing transportation tolling or public sector accounts
• Excellent client relationship and stakeholder management skills
• Ability to understand technical and operational issues and translate them for client communication
• Experience managing crossfunctional teams in a matrixed environment
• Knowledge of KPIs SLAs and contract oversight
• Exceptional organizational communication and problemsolving skills
• Familiarity with government contracts and procurement processes
• Capable of leading highlevel presentations with client leadership and internal executives

Flexible Working

At Conduent we value individuality and flexible working arrangements. In this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your worklife balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with awardwinning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an awardwinning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency:Certain jurisdictions require the disclosure of compensation and benefitsrelated information. For this position actual salaries will vary and may be above or below the range based on factors including but not limited to location experience and performance. In addition to base pay this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134000 $160000)