At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

Reporting to the Supply Chain Lead Roche Products Australia is looking for a Customer Logistics Partner. As a Customer Logistics Partner (CLP) you will be accountable for delivering exceptional customer experience through effective management of end to end supply chain operations activities like 4PL Warehousing and DistributionOrdertoCash activities and contractual oversight; InMarket Demand Supply and Inventory Management; Customer Experience Management including Commercial and Roche Access to Medicine Pathway customers; Local Master Data Stewardship and Process Ownership; Strategic Supplier Management; Supply Chain Analytics; Product Lifecycle Management and Value Stream to Patient Design and Execution; and Project Management.

Leveraging your subject matter expertise you will collaborate with various functions within the affiliate to understand market dynamics and respond to changes which may impact value stream to patient design and inmarket product supply to the market. You will ensure world class service levels and our licensetooperate for local order management and distribution implementing supply chain strategies to deliver our innovative medicines to customers and patients. This is a key role within the endtoend supply chain operating model that interacts with local and global stakeholders.

Key responsibilities include:

• Manage and negotiate contracts and optimize performance with supply chain service providers including establishing and monitoring KPIs.
• Provide strategic and operational management of local 4PL warehouses distribution networks transport and general logistics partners to ensure compliance with contract terms legislation regulations and internal policies.
• Execute GxP processes compliantly manage discrepancies and implement corrective and preventive actions (CAPA) with logistics and distribution partners.
• Manage daily operational activities including inbound deliveries import licenses reconciliation of 4PL and Roche inventories reverse logistics and invoice reconciliation for freight forwarders 4PL providers and transport operations.
• Optimize inmarket supply and distribution management ensuring timely supply and distribution of Roche products through effective demand supply and inventory management practices.
• Conduct local Sales & Operations Planning Processes including demand plan forecasting ensuring that risks and opportunities are captured and business outcomes are achieved
• Partner with Commercial Regional and Global Supply Chain Teams Regulatory Quality and other internal groups and external customers and suppliers.
• Ensure Roches license to operate for quality and regulatory compliance.
• Collaborate with the Country Supply Manager (CSM) on country replenishment plans and shipment coordination from central packaging sites including managing exceptions.
• Engage with customers to identify insights and opportunities for value creation delivering sustainable value streams to patients and customer solutions
• Create and maintain item and material master data customer master data (including accountability for Local Export Control and Trade Compliance for the Australian affiliate) pricing and rebates masters and the National Product Catalogue.
• Manage key suppliers ensuring alignment with business objectives through strong relationships KPIs and SLAs.
• In collaboration with internal and external stakeholders manage all stages of the product lifecycle from prelaunch planning through growth and maturity phases to product discontinuation.
• Drive efficiency by identifying valueadding and productivityenhancing opportunities through technology and data in line with the digital roadmap.
• Support the endtoend supply chain function by creating and managing robust analytical models to optimize and maximize growth such as logistics cost base and rebates validation.

Who You Are:

• Bachelors or masters degree preferably in business life sciences or Supply Chain Management preferable
• Thorough knowledge of OH&S GxP Medicines Australia Code of Conduct and other relevant standards and guidelines
• Sound professional experience in the pharmaceutical/ biotechnology industry at a local regional or global level including a deep understand of the external environment (healthcare ecosystem regulations Healthcare Service Providers Value Streams to Patients)
• Capability to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. participate in the design future proof end to end supply chain solutions)
• Deep understanding of E2E supply chain processes and operational requirements an E2E mindset and ability to represent Roche Supply Chain Network
• Solid understanding of supply chain planning and execution systems
• Deep understanding of the distribution environment (transportation customs and health authority regulations GXP country(s) infrastructure)
• Outcomebased solution oriented enterprise thinking mindset
• Experience in negotiation and contract development and management
• Able to build and maintain strong internal and external partnerships
• Strong communicator and connector between the Business Finance Quality Regulatory and Supply Chain.

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated inhouse Talent Acquisition team.

What do we offer

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave speak up and think differently. Feel empowered to deliver meaningful outcomes supported by accessible and inspiring leaders.

Roche encourages a highperformance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their wellbeing and our patients.Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease Cardiovascular Metabolic Oncology Neurology Immunology and Ophthalmology.

We care about you as a whole person. Thats why we place your individual health and professional growth at the very heart of what we do. Your wellbeing is one of our top priority because when youre thriving we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs because we understand that wellbeing is personal.

We are committed to providing an inclusive safe secure and healthy workplace and to minimise any such impactsto our employees customers and the community. We welcome applications from all people and encourageyou to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.

Lets build a healthier future together.