Job Description
Ensure the order acceptance the complete order processing and the delivery to international customers (Monitor order entry and create orders incl. SMACT)
- Coordination of special freights
- Daily coordination of delivery dates with customers production demand fulfillment and sales
- Create review and submission of standardizied documents (e.g. order confirmation back order overview)
- Processing of customer inquiries (requirements in customer web portals)
- Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner
- Provide outstanding customer service to improve customer satisfaction and relationship
- Ensure an efficient communication with forwarders warehouses and dispatching departments
- Update customer details regularly (Sharepoint)
- Ensure the claim acceptance incl. handling of returns and the complete claim processing (logistic claims)
- Enter technic related claims and transfer/ tracking to QS/ QM
- Searching for mistakes/ causes of claims and gathering all relevant information regarding those
- Initiation of the required measures
- Documentation of the claims in SAP Modules: SD WM/ EWM and QM
- Creation of Claim Analysis (Quantity Type of error failure key processing time)
- Coordination of supplier claims
- Stock clearance as a service for our customers (without storage process)
- Responsible for starting the e-sign process for credit/ debit notes
Qualifications :
- successfully completed studies or successfully completed commercial training
- at least 1 year of professional experience in the area of SCM / Customer Service (order processing)
- first experience with international customers
- fluent english language
Additional Information :
What we offer:
- The 13th salary Paid once a year in December;
- Meal tickets - With a value of 40 Ron;
- Hybrid schedule Work-life balance is important so we offer a flexible schedule. Please agree on this with your superior;
- Private Health Insurance Health is the most important so we offer you a medical subscription through Signal Iduna;
- Referral bonuses - We encourage colleagues to refer new candidates to us and at the same time to get the chance to receive a bonus;
- Bookster Feed your body and your mind. You can borrow books and youll receive them at the office;
- Sports benefits- Its important to stay active so we offer you the 7Card;
- Discounts at our partners We collaborate with different vendors and we receive discounts for various products/ services like rubbers restaurants kindergartens etc;
- System for Rewarding Improvement Ideas We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
- Happy days If you or your child is getting married or you become a parent you receive some extra free days;
- Life events celebration - If your family is growing we praise your newborn with a bonus;
- Unfortunate events - In case of unhappy events in your life we support you by offering you free days and financial support (handled on a case-by-case basis);
- Extra vacation days You begin with 22 vacation days/year and starting with the 3rd year with us we offer you 1 more day of vacation and afterward from 2 to 2 years youll get one more extra day (the maximum you can achieve is 27);
- Transport from the Timisoara area You can choose to come with the bus provided by the company if youll work from the plant location/office;
- Professional development - Many opportunities to develop yourself within the company;
- Diversity and multicultural mindset - We encourage you to join us no matter who where or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
Yes
Employment Type :
Full-time